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What is a valid step to investigate an EPM agent that is unable to connect to the EPM server?
Suggested Answer: C
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12 comments · newest first
RO
Rodolfo
1 month ago
I feel like B is useful too. Pinging the endpoint from the server can help identify issues.
SH
Shawnna
1 month ago
I agree, but A is also good. Opening a browser can show if the server is reachable.
CI
Ciara
1 month ago
I think option C is the best. Ping the server from the endpoint. It checks connectivity directly.
EL
Elouise
2 months ago
Not sure if pinging is enough, what if there's a firewall issue?
MI
Mireya
2 months ago
Wait, why would you restart the endpoint before checking connections?
DE
Deeann
2 months ago
Definitely agree with C, it's the best way to troubleshoot.
LA
Lasandra
2 months ago
I think A is also valid, but not as effective as C.
AR
Ariel
2 months ago
Option C is a good start, check connectivity from the endpoint.
LI
Lisha
2 months ago
Restarting the endpoint seems like a last resort to me; I think we should verify the connection first before doing that.
AL
Alberta
3 months ago
I feel like pinging the endpoint from the server makes sense, but I also recall that sometimes firewalls can block those requests, so it might not always work.
DE
Delisa
3 months ago
I remember we discussed that opening a browser to the server URL could help, but I’m not entirely sure if that’s the most effective way to start troubleshooting.
VI
Vincent
3 months ago
I think we practiced something similar where we had to check connectivity first, but I'm not sure if pinging the server or the endpoint is the best first step.