Your customer is using Privilege Cloud Shared Services. What is the correct CyberArk Vault address for this customer?
After the successful scripted installation of the Privileged Session Manager (PSM), one of the post-installation tasks is to disable the screen saver for the PSM local users. This is done to ensure that the PSMConnect and PSMAdminConnect users, which are created during the installation process, do not have a screen saver activated that could interfere with the operation of the PSM.
CyberArk documentation on PSM post-installation tasks1.
CyberArk documentation on disabling the screen saver for PSM local users
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