You are using a site survey tool for post-implementation validation. You have installed the appropriate adapter driver and imported a floor plan. Now, you want to take the next step in proper tool use. What must you do before gathering survey data after the floor plan is imported?
You have received a report of poor wireless connections on the third floor of a building under your administration. Three individuals have reported the problem. Apparently, the connections are reporting a strong signal, but the users cannot access the Internet. With the problem identified, what is the next logical step in the troubleshooting process?