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CompTIA CNX-001 Exam - Topic 4 Question 23 Discussion

An outage occurred after a software upgrade on core switching. A network administrator thinks that the firmware installed had a bug. Which of the following should the network administrator do next?
B) Test the theory to determine cause. Document lessons learned.
A) Establish a plan of action to resolve the issue.
D) Implement the solution.

CompTIA CNX-001 Exam - Topic 4 Question 23 Discussion

Actual exam question for CompTIA's CNX-001 exam
Question #: 23
Topic #: 4
[All CNX-001 Questions]

An outage occurred after a software upgrade on core switching. A network administrator thinks that the firmware installed had a bug. Which of the following should the network administrator do next?

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Suggested Answer: B

Before taking corrective action, you need to verify that the new firmware is indeed the root cause, such as by rolling back to the previous version in a controlled test or reproducing the failure in a lab, so you're sure your fix addresses the actual problem.


by Larae at Jul 22, 2026, 03:03 AM

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