D) Standard operating procedure seems like the best fit to me. This is a documented procedure for a recurring task, which is the definition of a standard operating procedure.
I think the answer is C) Change management. Upgrading an existing IT resource within the cloud would definitely fall under the change management process.
Annmarie
2 days agoHeike
3 days agoMabel
5 days agoMariann
9 days agoTroy
12 days ago