I'm feeling lucky today, so I'm going to go with C) Change management. It just makes the most sense to me, even if it's not the most exciting answer. *yawns*
Hmm, this is a tough one. I'm going to have to go with A) Security procedure. I mean, upgrading an IT resource in the cloud? That's gotta be all about security, right?
D) Standard operating procedure seems like the best fit to me. This is a documented procedure for a recurring task, which is the definition of a standard operating procedure.
I think the answer is C) Change management. Upgrading an existing IT resource within the cloud would definitely fall under the change management process.
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