I'm a bit confused on this one. The question mentions the Technicians have the right licenses and permissions, so I'm not sure why they can't log in. Maybe it's a profile or user record issue?
Okay, I think I've got it. The problem is likely that the control text is different for the two accounts, so I'll need to adjust the matching rule to account for that.
I remember a practice question similar to this, and I think the meta-policy idea from option C could also work. But would it complicate things with the alternative error message?
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