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CIW Exam 1D0-61A Topic 9 Question 49 Discussion

Actual exam question for CIW's 1D0-61A exam
Question #: 49
Topic #: 9
[All 1D0-61A Questions]

You received a text and a threatening voicemail from an angry customer who wants to immediately discuss the shortcomings of a recently released product. You are about to walk into a mandatory meeting with your top-level leadership team. Which of the following is your best course of action?

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Suggested Answer: B

by Dulce at Jan 05, 2023, 11:24 AM

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Agustin
10 hours ago
Option B is the best choice. Documenting the customer's complaints in writing is the smart way to handle this situation, especially before a high-level meeting.
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Desmond
6 days ago
But what if the customer escalates the situation further? It might be better to wait until after the meeting to handle it.
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Chanel
9 days ago
I disagree, I believe option A is better. We should try to address the customer's concerns as soon as possible.
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Desmond
13 days ago
I think option B is the best course of action. It's important to have a written record of the customer's complaints.
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