The official CIW Web site has an IP address of 72.44.192.233. Which technology allows Web users to enter the URL www.CIWcertified.com in the browser address bar to access the site, instead of having to remember and enter the IP address?
Okay, let's see. Predictive Intelligence is supposed to improve triage quality, so it's likely related to decisions made during the triage process. I'll focus on case management decisions like escalation, state, categorization, and prioritization.
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