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Citrix 1Y0-312 Exam - Topic 6 Question 127 Discussion

Scenario: An existing setup of session recording has stopped working. After investigating, a Citrix Engineer finds that the Session Recording Agent cannot connect to the Session Recording Server. The following error is displayed:"The underlying connection was closed. Could not establish a trust relationship for the SSL/TLS secure channel. "Which two issues could cause this error? (Choose two.)
C) The server hosting the Session Recording Agent does NOT have a CA certificate. and D) The Session Recording server is using a certificate signed by a CA that the server hosting the Session Recording Agent does NOT trust.
A) The Session Recording server is down or unavailable to accept requests.
B) The sessions are started but a request for a record policy evaluation was NOT made.

Citrix 1Y0-312 Exam - Topic 6 Question 127 Discussion

Actual exam question for Citrix's 1Y0-312 exam
Question #: 127
Topic #: 6
[All 1Y0-312 Questions]

Scenario: An existing setup of session recording has stopped working. After investigating, a Citrix Engineer finds that the Session Recording Agent cannot connect to the Session Recording Server. The following error is displayed:

"The underlying connection was closed. Could not establish a trust relationship for the SSL/TLS secure channel. "

Which two issues could cause this error? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: C, D

'The underlying connection was closed. Could not establish a trust relationship for the SSL/TLS secure channel. This exception means that the Session Recording Server is using a certificate that is signed by a CA that the server on which the Session Recording Agent resides does not trust, or have a CA certificate for. Alternatively, the certificate might have expired or been revoked.' https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/monitor/session-recording/troubleshooting.html


by Rasheeda at Jun 01, 2026, 01:04 PM

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Goldie
15 hours ago
D is definitely a possibility. Trust issues with certificates are common.
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Geraldine
6 days ago
I agree, A makes sense if the server is down.
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Arlette
11 days ago
This question is tricky! I think A and D are the culprits.
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Rueben
16 days ago
D is the main culprit here, no doubt about it!
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Elise
21 days ago
I agree with A, but B seems off. The sessions should still start.
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Rodrigo
26 days ago
Wait, so the server could be down? That's surprising!
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Vincent
1 month ago
I think C could be a factor too, but not as likely.
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Stefany
1 month ago
Definitely A and D. Server issues and trust problems are common.
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Aleshia
1 month ago
This question feels familiar! I think we had a similar one where the trust relationship was the main focus. I’d lean towards D being a strong contender.
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Kayleigh
2 months ago
I think we discussed how a CA certificate is crucial for establishing trust. So, option C seems likely, but I’m not confident about D.
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Tamie
2 months ago
I'm not entirely sure, but I feel like if the Session Recording server is down, that could definitely cause connection issues. So maybe A is a possibility too?
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Brendan
2 months ago
I remember something about SSL/TLS issues from our last practice exam. I think options C and D could be related to certificate trust problems.
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