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Citrix 1Y0-312 Exam - Topic 6 Question 127 Discussion

Posted by Rasheeda on Jun 01, 2026 at 01:04 PM

Scenario: An existing setup of session recording has stopped working. After investigating, a Citrix Engineer finds that the Session Recording Agent cannot connect to the Session Recording Server. The following error is displayed:

"The underlying connection was closed. Could not establish a trust relationship for the SSL/TLS secure channel. "

Which two issues could cause this error? (Choose two.)

Suggested Answer: C, D

'The underlying connection was closed. Could not establish a trust relationship for the SSL/TLS secure channel. This exception means that the Session Recording Server is using a certificate that is signed by a CA that the server on which the Session Recording Agent resides does not trust, or have a CA certificate for. Alternatively, the certificate might have expired or been revoked.' https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/monitor/session-recording/troubleshooting.html


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17 comments · newest first
AR
Arlette 20 days ago
Exactly! SSL/TLS errors can be a real headache.
GE
Geraldine 25 days ago
Good point! Both A and D cover the main issues here.
HU
Huey 1 month ago
Yeah, but without the right certificate, it won't work either. D is crucial.
DA
Daryl 1 month ago
True, but if the server is down, nothing will connect. A is key.
ZA
Zack 1 month ago
I feel like C could also be an issue. No CA certificate means no trust!
GO
Goldie 2 months ago
D is definitely a possibility. Trust issues with certificates are common.
GE
Geraldine 2 months ago
I agree, A makes sense if the server is down.
AR
Arlette 2 months ago
This question is tricky! I think A and D are the culprits.
RU
Rueben 2 months ago
D is the main culprit here, no doubt about it!
EL
Elise 2 months ago
I agree with A, but B seems off. The sessions should still start.
RO
Rodrigo 2 months ago
Wait, so the server could be down? That's surprising!
VI
Vincent 3 months ago
I think C could be a factor too, but not as likely.
ST
Stefany 3 months ago
Definitely A and D. Server issues and trust problems are common.
AL
Aleshia 3 months ago
This question feels familiar! I think we had a similar one where the trust relationship was the main focus. I’d lean towards D being a strong contender.
KA
Kayleigh 3 months ago
I think we discussed how a CA certificate is crucial for establishing trust. So, option C seems likely, but I’m not confident about D.
TA
Tamie 3 months ago
I'm not entirely sure, but I feel like if the Session Recording server is down, that could definitely cause connection issues. So maybe A is a possibility too?
BR
Brendan 3 months ago
I remember something about SSL/TLS issues from our last practice exam. I think options C and D could be related to certificate trust problems.
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