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Citrix 1Y0-312 Exam - Topic 6 Question 127 Discussion

Scenario: An existing setup of session recording has stopped working. After investigating, a Citrix Engineer finds that the Session Recording Agent cannot connect to the Session Recording Server. The following error is displayed:"The underlying connection was closed. Could not establish a trust relationship for the SSL/TLS secure channel. "Which two issues could cause this error? (Choose two.)
C) The server hosting the Session Recording Agent does NOT have a CA certificate. and D) The Session Recording server is using a certificate signed by a CA that the server hosting the Session Recording Agent does NOT trust.
A) The Session Recording server is down or unavailable to accept requests.
B) The sessions are started but a request for a record policy evaluation was NOT made.

Citrix 1Y0-312 Exam - Topic 6 Question 127 Discussion

Actual exam question for Citrix's 1Y0-312 exam
Question #: 127
Topic #: 6
[All 1Y0-312 Questions]

Scenario: An existing setup of session recording has stopped working. After investigating, a Citrix Engineer finds that the Session Recording Agent cannot connect to the Session Recording Server. The following error is displayed:

"The underlying connection was closed. Could not establish a trust relationship for the SSL/TLS secure channel. "

Which two issues could cause this error? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: C, D

'The underlying connection was closed. Could not establish a trust relationship for the SSL/TLS secure channel. This exception means that the Session Recording Server is using a certificate that is signed by a CA that the server on which the Session Recording Agent resides does not trust, or have a CA certificate for. Alternatively, the certificate might have expired or been revoked.' https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/monitor/session-recording/troubleshooting.html


by Rasheeda at Jun 01, 2026, 01:04 PM

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Kayleigh
2 days ago
I think we discussed how a CA certificate is crucial for establishing trust. So, option C seems likely, but I’m not confident about D.
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Tamie
7 days ago
I'm not entirely sure, but I feel like if the Session Recording server is down, that could definitely cause connection issues. So maybe A is a possibility too?
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Brendan
12 days ago
I remember something about SSL/TLS issues from our last practice exam. I think options C and D could be related to certificate trust problems.
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