Citrix 1Y0-312 Exam - Topic 6 Question 127 Discussion

Actual exam question for Citrix's 1Y0-312 exam

Question #: 127
Topic #: 6

Scenario: An existing setup of session recording has stopped working. After investigating, a Citrix Engineer finds that the Session Recording Agent cannot connect to the Session Recording Server. The following error is displayed:

"The underlying connection was closed. Could not establish a trust relationship for the SSL/TLS secure channel. "

Which two issues could cause this error? (Choose two.)

AThe Session Recording server is down or unavailable to accept requests.

BThe sessions are started but a request for a record policy evaluation was NOT made.

CThe server hosting the Session Recording Agent does NOT have a CA certificate.

DThe Session Recording server is using a certificate signed by a CA that the server hosting the Session Recording Agent does NOT trust.

Show Suggested Answer

Suggested Answer: C, D

'The underlying connection was closed. Could not establish a trust relationship for the SSL/TLS secure channel. This exception means that the Session Recording Server is using a certificate that is signed by a CA that the server on which the Session Recording Agent resides does not trust, or have a CA certificate for. Alternatively, the certificate might have expired or been revoked.' https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/monitor/session-recording/troubleshooting.html

by Rasheeda at Jun 01, 2026, 01:04 PM

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