Cisco Exam 600-460 Topic 1 Question 20 Discussion

Actual exam question for Cisco's 600-460 exam

Question #: 20
Topic #: 1

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

ATest your scripts to ensure that all routing logic is correct.

BConfigure default labels for each dialed number using the Configuration Manager.

CInclude a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

DIn all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.

EConfigure default labels for each skill group using the Configuration Manager.

FIn all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

Show Suggested Answer

Suggested Answer: B, C, D

by Lorean at May 10, 2022, 02:14 AM

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