A Cisco Unified IM and Presence version 11 .5.1 on-premises deployment of instant messaging with a capacity of 50.000 users includes the multiple device messaging feature. Each of the 30,000 users has 3 Jabber clients. The customer reports that messages are not being received on all 3 clients. What should the administrator do to resolve this issue?
The scenario indicates a high availability failover condition for a Cisco IM and Presence server: one node is idle, the other is running in backup mode. To restore both nodes to normal operation, initiating a controlled failover is the best approach:
Failover Action:This will gracefully switch the active role to the idle node, making it primary and restoring redundancy.
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