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Cisco 100-140 Exam - Topic 3 Question 5 Discussion

You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present.Which remote access application is best suited for this task?
C) Remote Desktop
A) Virtual Network Computing
B) Remote Assistance
D) Remote Management

Cisco 100-140 Exam - Topic 3 Question 5 Discussion

Actual exam question for Cisco's 100-140 exam
Question #: 5
Topic #: 3
[All 100-140 Questions]

You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present.

Which remote access application is best suited for this task?

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Suggested Answer: C

by Virgina at Aug 01, 2025, 06:17 AM

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Krissy
9 months ago
Really? I thought Remote Management would work too.
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Maricela
9 months ago
I agree, Remote Desktop is the best option here.
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Cammy
9 months ago
Isn't Remote Assistance better if the user isn't there?
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Barney
9 months ago
Wow, I didn't know Remote Desktop was that effective!
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Ty
9 months ago
Remote Desktop is the way to go for this!
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Alaine
10 months ago
Remote Management sounds familiar, but I feel like it’s more for managing servers rather than accessing a user's desktop directly.
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Weldon
10 months ago
I practiced a similar question, and I believe Virtual Network Computing could work, but it might not be as straightforward as Remote Desktop.
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Alyce
10 months ago
I'm not entirely sure, but I remember something about Remote Assistance needing the user to be there to accept the connection.
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Audry
10 months ago
I think Remote Desktop might be the best choice since it allows full access to the user's machine without them needing to be present.
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Deja
11 months ago
I'm a bit confused by the options. Remote Management doesn't sound like a typical remote access tool, so I'm not sure if that's the best choice. I'll have to review the differences between the other options to make a confident decision.
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Barabara
11 months ago
Remote Desktop is definitely the way to go here. It's the most robust and feature-rich remote access solution, and it's specifically designed for this kind of scenario where you need to access a user's computer without them present.
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Brandon
11 months ago
Hmm, I'm not sure about this one. Virtual Network Computing and Remote Assistance both sound like they could work, but I'm not familiar with the differences between them. I'll have to think this through carefully.
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Blondell
11 months ago
This seems like a straightforward question. I'd go with Remote Desktop since it's a well-known and widely used remote access tool.
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Adolph
12 months ago
But Remote Desktop provides a more seamless experience and better security.
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Kenneth
1 year ago
I prefer Virtual Network Computing because it is more lightweight and easier to use.
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Stefan
1 year ago
I agree with Adolph, Remote Desktop allows for full control of the remote computer.
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Adolph
1 year ago
I think Remote Desktop would be the best option for this task.
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Pauline
1 year ago
I'd go with Remote Desktop. It's the most comprehensive and secure option for remote access without the user present.
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Josphine
11 months ago
User1: I think Remote Desktop is the way to go.
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Clarence
11 months ago
User 3: Virtual Network Computing might work too, but Remote Desktop is more reliable.
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Howard
1 year ago
User 2: I agree, Remote Desktop allows for secure access to the user's computer.
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Yen
1 year ago
User 1: I think Remote Desktop is the best choice for this situation.
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