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CIPS L6M10 Exam - Topic 4 Question 13 Discussion

Actual exam question for CIPS's L6M10 exam
Question #: 13
Topic #: 4
[All L6M10 Questions]

Why are online returns becoming a significant concern in the context of reverse logistics?

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Suggested Answer: C

As online and e-commerce sales increase, the rate of returns has increased and is almost double the rate of counter sales returns. [P-150]


by Carlee at Jul 08, 2025, 01:00 PM

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Floyd
2 months ago
A lot of retailers still struggle with returns management.
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Leonora
2 months ago
I disagree, returns are actually decreasing with better policies.
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Judy
3 months ago
Customers seem to return online purchases more often, for sure!
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Quiana
3 months ago
Wait, are online returns really outpacing in-store ones?
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Antonio
3 months ago
Online returns are definitely rising fast!
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Shawana
3 months ago
I’m pretty sure customers actually return more online purchases than in-store ones, so I doubt option D is correct.
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Shawnee
4 months ago
I feel like option C makes the most sense since online returns have been increasing a lot, but I can't recall the exact statistics we reviewed.
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Janessa
4 months ago
I think we practiced a question that mentioned the speed of online returns compared to in-store returns, so maybe that's relevant here?
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Gerald
4 months ago
I remember discussing how the rise in online shopping has really changed return patterns, but I'm not sure if it's just about management systems.
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Lili
4 months ago
This is a tricky one. I'm not super confident in my understanding of reverse logistics and how it's being impacted by e-commerce. I'll have to make an educated guess on this one.
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Audrie
4 months ago
Okay, I've got a strategy here. The question is asking about the significance of online returns in the context of reverse logistics, so I'll need to focus on how the growth of online sales has affected product return rates and management. I think option C is the best answer.
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Lynelle
5 months ago
Hmm, I'm a bit unsure about this one. I know online returns have been growing, but I'm not sure of the exact reasons why. I'll have to carefully consider the answer choices and see which one seems most plausible.
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Keva
5 months ago
This seems like a straightforward question about the impact of online sales on product returns. I'll need to think through the key factors driving the increase in online returns.
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