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CIPS L5M8 Exam - Topic 1 Question 12 Discussion

Actual exam question for CIPS's L5M8 exam
Question #: 12
Topic #: 1
[All L5M8 Questions]

What is the name of the evolutionary stage in a company's development in which an organisation overcomes the burden of bureaucracy through the use of interpersonal communication and the introduction of a new organisational design such as a matrix structure?

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Suggested Answer: B

In Greiner's growth phases, the collaboration phase addresses bureaucratic overload using teamwork, interpersonal collaboration, and flexible structures (e.g., matrix). It follows creative direction delegation coordination collaboration.


by Boris at Apr 12, 2026, 02:51 AM

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Marla
18 days ago
I thought it was creative evolution.
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Alana
23 days ago
It's called collaboration evolution!
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Jolene
1 month ago
I’m leaning towards D) creative evolution, but I’m not confident. The focus on interpersonal communication makes me second-guess my choice.
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In
1 month ago
I feel like I've seen a question like this before, but I can't recall the exact term. Could it be A) direction evolution?
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Adelina
2 months ago
I remember something about coordination in a matrix structure, so maybe it's C) co-ordination evolution? That seems to fit the question too.
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Jarod
2 months ago
I think the answer might be B) collaboration evolution, but I'm not entirely sure. It sounds familiar from our discussions on organizational design.
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