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CIPS L5M3 Exam - Topic 1 Question 12 Discussion

What is the purpose of conflict resolution?
B) to agree on a way forward
A) to create a binding solution to an issue
C) to ensure all parties are happy with the outcome
D) to punish the party who breaks the contract

CIPS L5M3 Exam - Topic 1 Question 12 Discussion

Actual exam question for CIPS's L5M3 exam
Question #: 12
Topic #: 1
[All L5M3 Questions]

What is the purpose of conflict resolution?

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Suggested Answer: B

The purpose is 'to agree a way forward'. This is a direct quote from p.61. The other answers are incorrect- conflict resolution isn't always binding and sometimes not all parties are happy with the outcome. It certainly isn't about punishing about anyone (this is a common red herring option given in the exam)


by Janine at Jul 27, 2023, 02:28 AM

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Linn
9 months ago
Binding solutions are important too, but not the main goal.
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Una
9 months ago
Wait, so it’s not just about punishing the wrongdoer? That’s surprising!
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Arlene
10 months ago
Totally agree with that! Happy parties make for better solutions.
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Herminia
10 months ago
I think it’s more about ensuring everyone is happy with the outcome.
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Glennis
10 months ago
Conflict resolution aims to agree on a way forward.
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Candida
10 months ago
I really hope it's not about punishing anyone, like option D. That doesn't seem like a constructive approach to conflict resolution at all.
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Vivan
10 months ago
I practiced a question similar to this, and I feel like creating a binding solution is important, but it might not be the main goal.
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Bernardine
11 months ago
I'm not entirely sure, but I remember something about ensuring all parties are happy with the outcome. That sounds like option C, right?
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Melynda
11 months ago
I think the purpose of conflict resolution is mainly to agree on a way forward, like option B. It makes sense to find a solution that everyone can accept.
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Shayne
11 months ago
This looks like a straightforward multiple-choice question about the services provided by ManageOne 3.0. I'll carefully read through the options and select the ones that seem most relevant.
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Billy
11 months ago
Hmm, I'm a bit confused about the difference between the -U and -F options. I'll need to review the documentation to make sure I understand them properly.
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Elfriede
11 months ago
Hmm, the wording of these options is a bit tricky. I'll need to carefully read through each one to determine which one is truly accurate.
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Dahlia
11 months ago
I think we discussed command and control being one of the list types, but I'm not entirely sure about the second one.
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