Discuss CIPS L5M3 Exam Topic 1 Question 12

What is the purpose of conflict resolution?

Ato create a binding solution to an issue

Bto agree on a way forward

Cto ensure all parties are happy with the outcome

Dto punish the party who breaks the contract

Suggested Answer: B

The purpose is 'to agree a way forward'. This is a direct quote from p.61. The other answers are incorrect- conflict resolution isn't always binding and sometimes not all parties are happy with the outcome. It certainly isn't about punishing about anyone (this is a common red herring option given in the exam)

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13 comments · newest first

Linn 11 months ago

Binding solutions are important too, but not the main goal.

Una 11 months ago

Wait, so it’s not just about punishing the wrongdoer? That’s surprising!

Arlene 12 months ago

Totally agree with that! Happy parties make for better solutions.

Herminia 12 months ago

I think it’s more about ensuring everyone is happy with the outcome.

Glennis 1 year ago

Conflict resolution aims to agree on a way forward.

Candida 1 year ago

I really hope it's not about punishing anyone, like option D. That doesn't seem like a constructive approach to conflict resolution at all.

Vivan 1 year ago

I practiced a question similar to this, and I feel like creating a binding solution is important, but it might not be the main goal.

Bernardine 1 year ago

I'm not entirely sure, but I remember something about ensuring all parties are happy with the outcome. That sounds like option C, right?

Melynda 1 year ago

I think the purpose of conflict resolution is mainly to agree on a way forward, like option B. It makes sense to find a solution that everyone can accept.

Shayne 1 year ago

This looks like a straightforward multiple-choice question about the services provided by ManageOne 3.0. I'll carefully read through the options and select the ones that seem most relevant.

Billy 1 year ago

Hmm, I'm a bit confused about the difference between the -U and -F options. I'll need to review the documentation to make sure I understand them properly.

Elfriede 1 year ago

Hmm, the wording of these options is a bit tricky. I'll need to carefully read through each one to determine which one is truly accurate.

Dahlia 1 year ago

I think we discussed command and control being one of the list types, but I'm not entirely sure about the second one.

CIPS L5M3 Exam - Topic 1 Question 12 Discussion