CIPS L5M2 Exam - Topic 4 Question 63 Discussion

Actual exam question for CIPS's L5M2 exam

Question #: 63
Topic #: 4

[All L5M2 Questions]

Which of the following statements is true about ISO9001? Select TWO.

Ait is based on the principle of continuous improvement

Bit encourages businesses to see quality from the viewpoint of the customer

Cit aims to ensure sustainability within the supply chain

DIt complements ISO 20400

Eit helps businesses to identify areas of potential risk and mitigate these accordingly

Show Suggested Answer

Suggested Answer: A, B

ISO 9001 is Quality Management- answers 1 and 2 are correct. ISOs are a popular topic on this exam so be sure to revise them - and not only what the names of them are, but also the principles behind each ISO. ISO 9001 is discussed on p. 25 of the CIPS study guide.

by Christiane at Oct 29, 2025, 06:03 PM

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Thersa

2 months ago

A and E seem right. Mitigating risks helps in quality management.

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Blondell

3 months ago

I’m leaning towards A and E. Risk identification is important too.

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Portia

3 months ago

I agree, A and B make sense. Customer viewpoint is crucial.

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Vincenza

3 months ago

I think A and B are correct. Continuous improvement is key!

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Luann

4 months ago

C seems a bit off, isn’t ISO9001 more about quality than sustainability?

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Tawna

4 months ago

Totally agree with A and B! Quality is all about the customer.

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Paz

4 months ago

Wait, ISO 20400? I didn’t know that was a thing!

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Michael

4 months ago

I thought it was more about risk management, so E seems right too.

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Wayne

4 months ago

A and E, no doubt. ISO9001 is like a superhero for businesses, fighting off risks and always striving to be better!

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Gene

4 months ago

Hmm, I think A and D are the answers. Sustainability and ISO 20400 are important aspects of ISO9001.

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Andra

5 months ago

A and B are the right choices. ISO9001 is customer-centric and emphasizes ongoing improvement.

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Raul

5 months ago

I feel like I’ve seen questions about risk management in ISO 9001 before, so maybe E could be another option?

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Rupert

5 months ago

I’m not entirely sure, but I think B makes sense too since it focuses on customer satisfaction.

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Salley

5 months ago

A and E are definitely true. ISO9001 is all about continuous improvement and risk management.

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Antione

5 months ago

A and B are definitely true!

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Mauricio

6 months ago

B and E are the correct answers. Focusing on the customer and managing risks are key principles of ISO9001.

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Nan

6 months ago

I thought ISO 20400 was related to sustainable procurement, but I’m not sure how it connects with ISO 9001.

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Casandra

6 months ago

I remember that ISO 9001 is definitely about continuous improvement, so I think A is one of the correct answers.

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Raul

6 months ago

I feel pretty good about A and B, but the other options are throwing me off a bit. I'll eliminate the ones I'm unsure about and focus on the two I'm most confident in. Gotta use the process of elimination here.

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An

7 months ago

I'm a bit confused on the connection to sustainability and ISO 20400. I'll have to review my notes on the different ISO standards and how they relate to each other. Definitely need to be careful with this one.

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Boris

7 months ago

Okay, let me see. I know ISO9001 is the quality management standard, so it's got to be about improving quality and meeting customer needs. I'm guessing E is also true since risk management is a key part of quality systems.

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Gabriele

7 months ago

Hmm, I'm not sure about C and D. I remember learning something about risk management, but I can't recall if that's part of ISO9001 or a different standard. I'll have to think this through carefully.

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