CIPS L4M3 Exam - Topic 2 Question 68 Discussion

Actual exam question for CIPS's L4M3 exam

Question #: 68
Topic #: 2

[All L4M3 Questions]

Which of the following are typically included in an SLA? Select TWO that apply:

ARequirements for packaging

BService definition

DCode of conduct

CKPI detailsCorrect)

EProduct's lifespan

Show Suggested Answer

Suggested Answer: B, C

The core elements of an SLA are set out below:

- Service definition

- Quality definition

- KPI details

- KPI management response

- Operational performance and management response

- Constraints or mitigating factors

LO 2, AC 2.2

by Tracie at Jan 26, 2026, 09:11 PM

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Alton

5 days ago

I remember practicing a question like this, and I think service availability is definitely one of the key components.

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Charlie

10 days ago

I think SLAs usually include response times, but I'm not sure about the second option. Maybe uptime guarantees?

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Christa

15 days ago

I feel pretty good about this one. SLAs typically outline the service level commitments and maybe some pricing or penalty information as well.

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Caitlin

20 days ago

SLAs can cover a lot of different areas. I'll need to think carefully about the most typical inclusions before selecting my answer.

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Penney

26 days ago

Okay, let me think this through. An SLA usually includes things like uptime guarantees and response times, right? I'll go with those.

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Rupert

1 month ago

Hmm, I'm not totally sure about this one. I know SLAs cover service level agreements, but I'm not confident about the specific details.

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Cherry

1 month ago

I think this is a pretty straightforward question. The key is to focus on the common elements of an SLA.

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