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CIPS L3M5 Exam - Topic 2 Question 44 Discussion

Actual exam question for CIPS's L3M5 exam
Question #: 44
Topic #: 2
[All L3M5 Questions]

'XXX YYY is the process of returning goods from customers. Perhaps because the wrong items were delivered, or because the customer does not want them.' Choose one of the following to re-place XXX YYY.

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Suggested Answer: D

Reverse logistics.

The 'returns' sector represents an industry in itself, and creates large volumes of traffic on the roads.

In a LinkedIn post some time ago, I suggested that 'last mile' distribution and returns could be un-dertaken more efficiently and in a more environmentally-friendly manner by a single state-run en-terprise, perhaps with red vehicles and red collection boxes. This was a 'witty' idea, as historically in the UK we had Post Office / Royal Mail doing exactly that, prior to privatisation of the market and the very significant growth of companies like DHL, TNT, etc - the 'success' of this competitive mar-ket has resulted in vast numbers of 'white vans' crowding the roads and pavements, resulting in noise, air pollution, and I'm sure an increased number of road accidents. A PhD awaits someone who wishes to monitor the change in injuries and deaths as delivery / reverse logisitcs vehicle num-ber have increased in the UK.

(L3M6)


Contribute your Thoughts:

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Sylvia
5 days ago
I remember practicing a similar question about returns management, and I think "returns processing" could fit here too.
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Cherri
10 days ago
I think the term might be "product returns," but I'm not entirely sure if that's the exact phrasing we need.
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Dion
15 days ago
Reverse logistics, that's the one! I'm pretty confident that's the correct term to replace "XXX YYY" in the question. Gotta remember that for the exam.
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Teddy
20 days ago
Returns, that's definitely the right answer. I remember learning about that in my operations management class. Handling returns is a key part of the overall logistics process.
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Remona
26 days ago
Okay, I've got this. The term they're looking for is "reverse logistics." It's the process of handling customer returns and getting the products back into the supply chain.
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Shanice
1 month ago
Ugh, I'm not totally sure about this one. Is it something like "reverse logistics" or "product repatriation"? I'll have to think it through carefully.
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Nohemi
1 month ago
Hmm, this seems like a straightforward question about logistics and customer service. I think the answer is "returns" - that's the process of taking back goods from customers for various reasons.
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