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Three years ago the large number of faulty products being returned by its customers resulted in a company adopting total quality management (TQM). The company has increased expenditure on staff training and product inspections. This has resulted in a reduction in the number of faulty products returned.
Which of the following statements is correct?
Suggested Answer: A
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39 comments · newest first
BE
Bernadine
11 months ago
C seems wrong to me. Non-conformance costs shouldn't reduce conformance costs.
NI
Nieves
11 months ago
Totally agree with A! Investing in quality pays off in the long run.
AL
Alpha
11 months ago
Wait, how can spending more on prevention reduce appraisal costs? Sounds off.
EL
Eleni
12 months ago
I think B makes more sense, though. External failures are what hurt the brand.
GA
Gary
12 months ago
A is definitely correct! More spending on conformance means fewer returns.
MI
Minna
1 year ago
I thought D seemed plausible, but I’m not sure if spending more on prevention would actually reduce appraisal costs. It feels like it could be a trick option.
ER
Eric
1 year ago
I practiced a similar question where spending on prevention costs led to lower failure costs. So, I wonder if B is correct because it aligns with that concept.
BO
Bong
1 year ago
I'm a bit confused about the difference between internal and external failure costs. I feel like B could be the right choice since it mentions reducing returns.
TI
Tish
1 year ago
I remember that conformance costs are related to ensuring quality, so I think A and B might be relevant here.
SO
Socorro
1 year ago
Based on the information provided, I think option B is the correct answer. Reducing the number of faulty products returned would decrease external failure costs.
MI
Miles
1 year ago
I'm a bit confused about the difference between internal and external failure costs. Can someone explain that to me?
MA
Madalyn
1 year ago
Okay, let's think this through. The company increased spending on training and inspections, which are conformance costs. And that led to a reduction in faulty products, so it seems like option A is the correct answer.
RE
Refugia
1 year ago
This question seems straightforward, but I want to make sure I understand the concepts of conformance and non-conformance costs before answering.
IR
Irene
1 year ago
The Apex Trigger with @future annotation in option C could work, but I'm not sure if that's the most elegant solution. And the ETL tool in option D doesn't seem to fit the event-driven, asynchronous requirement.
JE
Jerilyn
1 year ago
The question is asking which statement about patch management is false, so I'll need to carefully evaluate each option to identify the one that is incorrect.
NA
Nada
1 year ago
Okay, let's see here. The sequence was created with a cache of 10, and the first value returned was 1. So the next value should be 11 if we modify the sequence properly.
SU
Suzi
1 year ago
Hmm, I'm a bit unsure about this one. The options seem similar, and I want to make sure I pick the right one that specifically addresses why Chris is calculating the KRI. I'll need to read through the question and options carefully.
SO
Son
1 year ago
This question is as clear as mud. I think the company should just start selling the faulty products as premium 'surprise' editions. Guaranteed to keep customers on their toes!
JU
Judy
1 year ago
D) Spending more on prevention costs has resulted in a reduction in appraisal costs.
JU
Judy
1 year ago
C) Spending more on non-conformance costs has resulted in a reduction in conformance costs.
JU
Judy
1 year ago
B) Spending more on conformance costs has resulted in a reduction in external failure costs.
JU
Judy
1 year ago
A) Spending more on conformance costs has resulted in a reduction in internal failure costs.
WI
Willetta
1 year ago
I'm with the majority on this one. Option B is the way to go. Conformance costs FTW!
MA
Major
1 year ago
It's clear that investing in staff training and product inspections has paid off in terms of reducing external failure costs.
MA
Major
1 year ago
Definitely, spending more on conformance costs has helped reduce the number of faulty products returned by customers.
MA
Major
1 year ago
I agree, option B is the correct statement. Conformance costs have indeed resulted in a reduction in external failure costs.
YO
Yong
1 year ago
Haha, the company should have just thrown the faulty products out the window and called it a day! But seriously, option B seems like the right answer here.
HA
Hana
1 year ago
This is a classic quality management question. Option B makes the most sense to me. Conformance costs lead to a reduction in external failure costs.
HE
Herman
1 year ago
Exactly, it's all about investing in quality to avoid costly failures in the long run.
BL
Blair
1 year ago
That makes sense. Conformance costs are related to preventing defects before they occur, which would ultimately reduce external failure costs.
TE
Tegan
1 year ago
B) Spending more on conformance costs has resulted in a reduction in external failure costs.
JA
Jannette
1 year ago
A) Spending more on conformance costs has resulted in a reduction in internal failure costs.
BI
Billye
1 year ago
I think option B is correct. Spending more on conformance costs, like staff training and product inspections, has reduced the number of faulty products returned, which are external failure costs.
RI
Rickie
1 year ago
It's great to see the positive impact of total quality management on the company's product quality.
SU
Sunshine
1 year ago
Yes, investing in conformance costs has definitely helped reduce external failure costs.
TE
Tegan
1 year ago
I agree, option B seems to be the correct statement.
AN
Annamae
2 years ago
I believe option B) is also a possibility. By improving product quality through TQM, the company may have reduced external failure costs as well.
DA
Daren
2 years ago
I agree with Jannette. By investing in staff training and product inspections, the company is preventing internal failures, which reduces the number of faulty products returned.
JA
Jannette
2 years ago
I think the correct statement is A) Spending more on conformance costs has resulted in a reduction in internal failure costs.