Discuss CIMA CIMAPRO19-P02-1 Exam Topic 2 Question 59

A manufacturing company has recently introduced a Total Quality Management (TQM) system. The company has invested heavily in the education and training of its staff, in addition to implementing new product design engineering. There is a plan to sample units from each batch of products manufactured to test for errors, although this has not yet been implemented due to budget constraints.

The company is experiencing high levels of customer complaints, with many faulty units being returned by the customer for refund or replacement. Sales revenue has fallen recently, mainly due to negative press coverage linked to dissatisfied customers.

Select the statement MOST likely to apply.

AThe high level of external failure costs is the result of a lack of expenditure on prevention costs.

BThe high level of internal failure costs is the result of a lack of expenditure on appraisal costs.

CThe high level of external failure costs is the result of a lack of expenditure on appraisal costs.

DThe high level of internal failure costs is the result of a lack of expenditure on prevention costs.

Suggested Answer: C

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12 comments · newest first

Ellsworth 12 months ago

Internal failure costs seem more relevant given the complaints.

Marguerita 12 months ago

Totally agree, prevention is key to reducing those external failure costs.

Dino 1 year ago

Wait, they haven't even started testing products yet? That's surprising!

Arminda 1 year ago

I disagree, it's more about appraisal costs here.

Florinda 1 year ago

Sounds like they need to invest more in prevention costs!

Ashton 1 year ago

This is tricky! I recall that high external failure costs usually indicate a lack of prevention, so I'm leaning towards A, but I'm not completely confident.

Kenny 1 year ago

I feel like we had a practice question about appraisal costs and their impact on quality. Could option C be the answer here?

Chuck 1 year ago

I'm not entirely sure, but I think internal failure costs relate more to issues found before products reach customers. Maybe option D makes sense?

Dino 1 year ago

I remember we discussed how prevention costs are crucial to avoid external failures, so I think option A could be right.

Tien 1 year ago

This seems like a straightforward question about the responsibilities of a first responder. I'm pretty confident I can narrow it down to the correct answer.

Devorah 1 year ago

The security aspect with the Commerce SDK is an important consideration. Can't overlook that.

Tamar 1 year ago

I'm feeling pretty confident about this one. The question is clearly asking us to choose two actions that will optimize the traffic, so I'll carefully consider the options and select the two that seem most appropriate.

CIMAPRO19-P02-1 Exam - Topic 2 Question 59 Discussion