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CIMAPRO19-P02-1 Exam - Topic 2 Question 59 Discussion

A manufacturing company has recently introduced a Total Quality Management (TQM) system. The company has invested heavily in the education and training of its staff, in addition to implementing new product design engineering. There is a plan to sample units from each batch of products manufactured to test for errors, although this has not yet been implemented due to budget constraints.The company is experiencing high levels of customer complaints, with many faulty units being returned by the customer for refund or replacement. Sales revenue has fallen recently, mainly due to negative press coverage linked to dissatisfied customers.Select the statement MOST likely to apply.
C) The high level of external failure costs is the result of a lack of expenditure on appraisal costs.
A) The high level of external failure costs is the result of a lack of expenditure on prevention costs.
B) The high level of internal failure costs is the result of a lack of expenditure on appraisal costs.
D) The high level of internal failure costs is the result of a lack of expenditure on prevention costs.

CIMAPRO19-P02-1 Exam - Topic 2 Question 59 Discussion

Actual exam question for CIMA's CIMAPRO19-P02-1 exam
Question #: 59
Topic #: 2
[All CIMAPRO19-P02-1 Questions]

A manufacturing company has recently introduced a Total Quality Management (TQM) system. The company has invested heavily in the education and training of its staff, in addition to implementing new product design engineering. There is a plan to sample units from each batch of products manufactured to test for errors, although this has not yet been implemented due to budget constraints.

The company is experiencing high levels of customer complaints, with many faulty units being returned by the customer for refund or replacement. Sales revenue has fallen recently, mainly due to negative press coverage linked to dissatisfied customers.

Select the statement MOST likely to apply.

Show Suggested Answer Hide Answer
Suggested Answer: C

by Ruthann at Oct 17, 2022, 03:50 AM

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Ellsworth
10 months ago
Internal failure costs seem more relevant given the complaints.
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Marguerita
10 months ago
Totally agree, prevention is key to reducing those external failure costs.
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Dino
10 months ago
Wait, they haven't even started testing products yet? That's surprising!
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Arminda
11 months ago
I disagree, it's more about appraisal costs here.
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Florinda
11 months ago
Sounds like they need to invest more in prevention costs!
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Ashton
11 months ago
This is tricky! I recall that high external failure costs usually indicate a lack of prevention, so I'm leaning towards A, but I'm not completely confident.
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Kenny
11 months ago
I feel like we had a practice question about appraisal costs and their impact on quality. Could option C be the answer here?
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Chuck
11 months ago
I'm not entirely sure, but I think internal failure costs relate more to issues found before products reach customers. Maybe option D makes sense?
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Dino
11 months ago
I remember we discussed how prevention costs are crucial to avoid external failures, so I think option A could be right.
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Tien
11 months ago
This seems like a straightforward question about the responsibilities of a first responder. I'm pretty confident I can narrow it down to the correct answer.
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Devorah
11 months ago
The security aspect with the Commerce SDK is an important consideration. Can't overlook that.
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Tamar
11 months ago
I'm feeling pretty confident about this one. The question is clearly asking us to choose two actions that will optimize the traffic, so I'll carefully consider the options and select the two that seem most appropriate.
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