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UIO sells mobile phones through a cham of 100 shops spread across the country Shop managers have considerable discretion over pncmg and the incentives offered to sales staff Shop managers are evaluated on the monthly contribution from completed sales. Those who exceed targets by more than 10% for three successive months are promoted Those who fail to achieve monthly targets in two successive months lose their jobs
Which of the following statements are true of the performance management of UIO's shop managers?
Select ALL that apply
Suggested Answer: B, D, E
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42 comments · newest first
LO
Lonny
11 months ago
Attractive promotions are a must for them to stand out!
CH
Cherry
11 months ago
They should focus on customer service, but I doubt that's a priority.
ST
Stephaine
11 months ago
Wait, are they really encouraged to sell at a loss? That seems risky.
FA
Fannie
12 months ago
Definitely agree, they’ll do whatever it takes to boost sales.
JU
Judy
12 months ago
Shop managers want to hit those targets for promotions!
IS
Isabella
12 months ago
I'm a bit confused about D. Selling at a loss seems counterproductive, but I guess if it helps meet targets, it could happen?
KR
Kristine
1 year ago
C sounds right to me; shop managers would want to create promotions to boost sales and meet their targets.
PO
Pok
1 year ago
I think we practiced a similar question where we talked about risk-taking in management. B seems likely because of the pressure to meet targets.
WI
Willard
1 year ago
I remember discussing how incentives can sometimes lead to a focus on short-term sales rather than customer service. So, I'm not sure if A is true.
KE
Kerrie
1 year ago
This seems like a good opportunity to apply my analytical skills. I'll methodically go through each statement and assess whether it aligns with the information provided about how the shop managers are evaluated and incentivized.
JO
Josue
1 year ago
I'm a bit confused by this question. There are a lot of moving parts with the shop manager performance management system. I'll need to take my time and really think through each statement to determine if it's true or not.
DO
Dorthy
1 year ago
Okay, let's see here. The key things I need to focus on are the incentives and evaluation criteria for the shop managers. That should help me identify which statements are true.
LA
Lavera
1 year ago
Hmm, this is a tricky one. There are a lot of details to consider about the performance management system for the shop managers. I'll need to read through it a few times to make sure I understand all the nuances.
LU
Luis
1 year ago
This question seems straightforward, I think I can handle it. I'll need to carefully analyze the information provided to determine which statements are true.
IL
Ilene
2 years ago
This is a classic case of 'Be careful what you wish for.' Clearly, UIO has set up a system that incentivizes the wrong behaviors. I mean, seriously, losing your job for missing targets two months in a row? Talk about pressure cooker! I'm just picturing the managers frantically trying to figure out how to game the system, like something out of a bad sitcom.
ER
Ernestine
2 years ago
C) UIO's shop managers have an incentive to develop attractive sales promotions for their shops
MA
Marti
2 years ago
A) UIO's shop managers have an incentive to offer excellent customer service
VE
Veta
2 years ago
Oh man, this is like a choose-your-own-adventure of ethical dilemmas! Personally, I'd be keeping a close eye on the sales tactics in these shops. I can just picture the managers trying to pull off some crazy 'buy one get one free' deal, even if it means taking a hit on the margins. Gotta hit those targets, am I right?
LE
Lera
2 years ago
E) UIO's shop managers may have very little sense of loyalty to the company
CA
Carmelina
2 years ago
C) UIO's shop managers have an incentive to develop attractive sales promotions for their shops
GE
Georgeanna
2 years ago
A) UIO's shop managers have an incentive to offer excellent customer service
KA
Kayleigh
2 years ago
This is a real minefield, isn't it? I can see the case for E - if my job was on the line for missing targets two months in a row, I might start feeling a little less loyal to the company. And D is just a disaster waiting to happen. I hope UIO has some strong oversight in place to keep these managers honest.
TU
Tu
2 years ago
It's important for UIO to have strong oversight to prevent any harmful risks from being taken by the managers.
RE
Reuben
2 years ago
B) UIO's shop managers are encouraged to take risks that may harm UIO
AV
Avery
2 years ago
That does sound risky. Selling at a loss just to meet targets could hurt the company in the long run.
CO
Colton
2 years ago
D) UIO's shop managers are encouraged to sell phones at a loss
ST
Stanford
2 years ago
I agree, it does seem like a tricky situation. If managers are under that much pressure to meet targets, loyalty might take a back seat.
CO
Coral
2 years ago
E) UIO's shop managers may have very little sense of loyalty to the company
EL
Ellsworth
2 years ago
C) UIO's shop managers have an incentive to develop attractive sales promotions for their shops
SH
Sharmaine
2 years ago
A) UIO's shop managers have an incentive to offer excellent customer service
LE
Lettie
2 years ago
I disagree with statement B. UIO's shop managers are not encouraged to take risks that may harm the company, as they are evaluated based on monthly sales targets.
RE
Rebbeca
2 years ago
I agree with Leota. Statement C is also true because developing attractive sales promotions can help increase sales.
SH
Shawna
2 years ago
Hmm, I'd have to go with A and C here. If the managers are evaluated on monthly contribution, they'll clearly want to drive sales. But offering excellent customer service is also a smart way to keep those numbers up, right? Gotta keep the customers coming back!
BR
Britt
2 years ago
Definitely! And attractive sales promotions can also help drive sales and meet monthly targets.
IS
Isabella
2 years ago
Yes, that makes sense. Happy customers are more likely to come back and buy more.
ON
Oneida
2 years ago
C) UIO's shop managers have an incentive to develop attractive sales promotions for their shops
RY
Ryann
2 years ago
A) LHO's shop managers have an incentive to offer excellent customer service
MA
Margery
2 years ago
This looks like a classic case of misaligned incentives. Promoting managers who exceed targets by more than 10% for three months straight could lead to some shady tactics, like option B. But I'd say C is the most likely outcome - crafty sales promotions to boost numbers, even if it's not great for the customer.
TY
Ty
2 years ago
E) UIO's shop managers may have very little sense of loyalty to the company
ED
Edmond
2 years ago
C) UIO's shop managers have an incentive to develop attractive sales promotions for their shops
CH
Charlena
2 years ago
A) UIO's shop managers have an incentive to offer excellent customer service
LE
Leota
2 years ago
I think statement A is true because offering excellent customer service can lead to more sales.