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CIMAPRA19-P03-1 Exam - Topic 1 Question 84 Discussion

M, a manufacturing company, has had some problems with defects in one of the main productsitproduces. This product has been made by the company for many years and is very profitable. Last monthithad over 300 defects reported by customers which is more than 15% of products sold. This is a reputation risk for M and is also affecting profitability.Which of the following controls could M introduce to reduce defects and also increase profitability?
B) M could introduce a procedure where quality control staff sign a form at the end of each dayto say they have examined 1 in 10 products for defects and they are satisfied with the quality. and D) M could service machinery at least once a month as recommended by the machinery supplier. and E) M could check all employees qualifications to ensure they are qualified for their jobs.
A) M could increase the number of quality control staff.
C) The production director could examine one in every 10 products and sign a form to say they are satisfactory.

CIMAPRA19-P03-1 Exam - Topic 1 Question 84 Discussion

Actual exam question for CIMA's CIMAPRA19-P03-1 exam
Question #: 84
Topic #: 1
[All CIMAPRA19-P03-1 Questions]

M, a manufacturing company, has had some problems with defects in one of the main productsitproduces. This product has been made by the company for many years and is very profitable. Last monthithad over 300 defects reported by customers which is more than 15% of products sold. This is a reputation risk for M and is also affecting profitability.

Which of the following controls could M introduce to reduce defects and also increase profitability?

Show Suggested Answer Hide Answer
Suggested Answer: B, D, E

by Josue at May 14, 2026, 08:47 AM

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Santos
10 hours ago
B seems risky. Just signing a form doesn’t ensure quality.
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Margart
6 days ago
I think A is a good option. More staff means better oversight.
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Rusty
11 days ago
Checking qualifications is important, but it’s not the only solution.
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Roselle
16 days ago
Monthly machinery servicing is a must, can’t skip that!
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Alease
21 days ago
Wait, 300 defects? That's way more than I expected!
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Omega
26 days ago
I disagree, just signing forms won't fix the problem.
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Latia
1 month ago
Increasing quality control staff sounds like a solid plan.
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Alethea
1 month ago
Checking employee qualifications is a good idea too, can't hurt!
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Kattie
1 month ago
Monthly machinery servicing is a must, can't skip that!
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Paola
2 months ago
Wait, 300 defects? That's a huge number!
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Marge
2 months ago
I disagree, just signing forms won't fix the problem.
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Chun
2 months ago
Increasing quality control staff sounds like a solid plan.
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Malcolm
2 months ago
I’m leaning towards option E because having qualified employees seems crucial, but I’m not entirely sure how it directly impacts defect rates.
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Sarah
2 months ago
I practiced a similar question where we had to evaluate the effectiveness of quality checks. I feel like option B might not be reliable since it only checks a small sample.
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Rodolfo
2 months ago
I think option D about servicing machinery regularly could help, but I wonder if it’s enough on its own to tackle the defect issue.
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Tammara
4 months ago
I remember we discussed the importance of quality control in class, but I'm not sure if just increasing staff will really solve the problem.
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