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Your users are having trouble opening a Web page and you need to troubleshoot it. You open the Smart Console, and you get the following message when you navigate to the Logs and Monitor "SmartLog is not active or Failed to parse results from server". What is the first thing you can try to resolve it?
Suggested Answer: C
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31 comments · newest first
FR
Frederica
11 months ago
I’ve never seen that error before, sounds weird!
LO
Loreta
11 months ago
Wait, is SmartLog really that sensitive?
QU
Quinn
11 months ago
I’m not so sure about A, maybe C is better?
AL
Alyce
11 months ago
Definitely agree with A, it usually works!
MI
Milly
12 months ago
I think you should try option A first.
MY
Myra
12 months ago
I vaguely recall that cpmstop and cpmstart are more related to the entire management server, not just SmartLog.
TH
Theron
12 months ago
I’m a bit confused; I thought smartlog debug commands were more for troubleshooting issues rather than activating it.
GO
Golda
1 year ago
This seems similar to a practice question we did on troubleshooting logs. I feel like restarting the smartlog_server might be the way to go.
WH
Whitney
1 year ago
I think I remember something about starting and stopping SmartLog, but I'm not sure if it's the right command.
SH
Sheldon
1 year ago
I'm a bit confused by this question. The options seem to cover a range of different commands and services, and I'm not sure which one would be the best first step. I might need to do some additional research to figure out the most likely solution.
TY
Ty
1 year ago
Okay, let me think this through. The error seems to indicate an issue with the SmartLog service, so I'm leaning towards option C - trying to restart the smartlog_server. That might help get the service back up and running.
AM
Ammie
1 year ago
Hmm, I'm a bit unsure about this one. The error message mentions something about the SmartLog not being active or failing to parse results. I'm not sure if the commands in option A are the right approach here.
WI
Willard
1 year ago
This looks like a pretty straightforward troubleshooting question. I think I'll start by trying option A - running the smartlogstart and smartlogstop commands on the SMS.
VA
Vanesa
1 year ago
The question mentions the "Service Catalog," so I'm guessing the REQ number is probably related to a specific task or item in the order, so I'll go with option D.
SH
Shay
2 years ago
Hold on, is this a trick question? What if the answer is actually 'Call the IT guy and buy him a pizza'?
MI
Mike
2 years ago
Option D? Restarting the whole CPM? That's like using a sledgehammer to kill a fly. Let's try something more targeted first.
MY
My
2 years ago
C) smartlog_server restart
ED
Edward
2 years ago
B) smartlog debug on and smartlog debug off
DE
Dell
2 years ago
A) Run the commands on the SMS: smartlogstart and smartlogstop
WA
Wayne
2 years ago
I've had success with option D) cpmstop and cpmstart in the past, so that could also be worth a shot.
BU
Buffy
2 years ago
Hmm, Option B seems a bit too technical. I don't want to mess with the debug settings unless I really have to.
RA
Rachael
2 years ago
C) smartlog_server restart
KA
Kasandra
2 years ago
A) Run the commands on the SMS: smartlogstart and smartlogstop
CE
Celia
2 years ago
I think option C) smartlog_server restart could also be a good solution to try.
LA
Latia
2 years ago
I think Option A is the way to go. Starting and stopping the smartlog service could fix the problem.
BO
Boris
2 years ago
I agree with Cristy, running those commands might help resolve the issue.
GW
Gwenn
2 years ago
Option C looks promising. Restarting the smartlog server should help resolve the issue.
JA
Jacquline
2 years ago
Okay, let's give it a try and see if it works.
TH
Thora
2 years ago
I agree, that could help fix the problem.
KE
Keith
2 years ago
Let's try restarting the smartlog server by running smartlog_server restart.
CR
Cristy
2 years ago
I think the first thing to try is A) Run the commands on the SMS: smartlogstart and smartlogstop.