Certinia PSA-Sysadmin Exam - Topic 1 Question 55 Discussion

Actual exam question for Certinia's PSA-Sysadmin exam

Question #: 55
Topic #: 1

Your current setup of utilization automatically subtracts PSA Holidays from the total number of hours defined in a resource's "Work Calendar." How can utilization be configured so Holidays are not automatically subtracted?

CGo to Ag Launcher > navigate to 'Utilization Calculation' > select the calculation you want modified > set 'subtract holidays from total hours' to false

BGo to Ag Launcher > navigate to 'Configuration Groups' > select 'Utilization' > select 'subtract holidays from total hours' > set to false

AGo to App Launcher > navigate to 'PSA Administration' > select 'Schedule Utilization' > Navigate to the Information section > set 'subtract holidays from total hours' to false

Show Suggested Answer

Suggested Answer: B

Understanding Utilization Calculation and Holidays

The Utilization Calculation process considers various factors, including work calendars and holidays.

The default behavior is to subtract holidays from the total work hours when computing utilization. This is controlled by the Configuration Option: 'subtract-holidays-from-total-hours = true'.

If the company does not want PSA to subtract holidays automatically, this setting must be changed to false.

How to Change This Setting

Step 1: Open the App Launcher in Salesforce.

Step 2: Navigate to Configuration Groups.

Step 3: Select 'Utilization' from the list of configuration groups.

Step 4: Locate the option 'subtract holidays from total hours'.

Step 5: Set this value to false and save changes.

Why This Works?

By setting 'subtract holidays from total hours' to false, PSA will stop deducting holidays from the available hours in the resource's utilization calculation.

This is useful for companies that manage leave differently, such as through a global PTO project instead of deducting from standard hours.

PSA Sys Admin Essentials Student Guide Fall 20 (2).pdf, Page 117-118.

by Shawn at Jan 27, 2026, 12:38 AM

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Irma

24 hours ago

Holidays? What are those? I'm just trying to get this utilization thing figured out.

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Stefanie

6 days ago

The key is to make sure the holidays are not automatically subtracted. That's the only way to get the correct utilization.

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Clarinda

11 days ago

Wouldn't it be great if we could just take all the holidays and not have to worry about the utilization?

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Tommy

16 days ago

I think the answer is to configure the utilization to not automatically subtract PSA Holidays.

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Linwood

22 days ago

I feel like we discussed a similar scenario in class, where we had to manually override holiday settings, but I can't remember the details.

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Ma

27 days ago

If I remember correctly, there might be an option to exclude certain dates from the utilization calculations, but I’m not confident about the exact steps.

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Dottie

2 months ago

I remember a practice question about resource calendars, but I can't recall if it specifically mentioned how to handle holidays.

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Carin

2 months ago

I think we might need to adjust the settings in the utilization configuration, but I'm not entirely sure how to do that without affecting other parameters.

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Rasheeda

2 months ago

No problem, I've got this. I know exactly where to go in the settings to make sure the holidays don't get subtracted from the utilization. This should be a straightforward fix.

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Dalene

2 months ago

I've dealt with this kind of issue before. I'm pretty sure there's a setting to exclude the holiday hours from the utilization calculation. I'll just need to double-check the documentation to make sure I'm doing it right.

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Yvette

2 months ago

I'm a bit confused on this one. Subtracting the holidays from the total hours seems like the default behavior, so I'm not sure how to change that. I'll have to read the question carefully and see if I can find a solution.

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Tomoko

3 months ago

Okay, I think I know how to handle this. I just need to check the work calendar settings and see if there's an option to exclude the holiday hours from the utilization calculation.

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Nenita

3 months ago

Hmm, this one seems tricky. I'll need to dig into the utilization settings to see if I can find a way to exclude the holiday hours.

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