Certinia PSA-Sysadmin Exam - Topic 1 Question 55 Discussion

Understanding Utilization Calculation and Holidays

The Utilization Calculation process considers various factors, including work calendars and holidays.

The default behavior is to subtract holidays from the total work hours when computing utilization. This is controlled by the Configuration Option: 'subtract-holidays-from-total-hours = true'.

If the company does not want PSA to subtract holidays automatically, this setting must be changed to false.

How to Change This Setting

Step 1: Open the App Launcher in Salesforce.

Step 2: Navigate to Configuration Groups.

Step 3: Select 'Utilization' from the list of configuration groups.

Step 4: Locate the option 'subtract holidays from total hours'.

Step 5: Set this value to false and save changes.

Why This Works?

By setting 'subtract holidays from total hours' to false, PSA will stop deducting holidays from the available hours in the resource's utilization calculation.

This is useful for companies that manage leave differently, such as through a global PTO project instead of deducting from standard hours.

PSA Sys Admin Essentials Student Guide Fall 20 (2).pdf, Page 117-118.