I'm pretty confident I know the answer to this one. The CSA white paper specifically mentions strong authentication and access control as a key remediation for unknown risk profile and account.
I'm a bit confused on this one. I'm not sure if the security ID or list of loaded drivers would be included in a memory dump. I'll have to review my notes on memory dump files.
Okay, I think I've got it. The key is to focus on how to get the customer back on track, not just offer them something to make up for the delay. I'm going with option C.
Carmela
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