F is the obvious choice here. I mean, who doesn't love a good exception message in their work queue? It's like a little surprise for the next person who comes along!
A) Something that identifies the type of work that was performed Example tags might be: Funds Transferred, SIM Card Requested, Account, Closed, Account Suspended, Account Noted
I think the correct answers are A, C, and D. Storing the type of work, the source of work, and the client record in the Work Queue tag seems like a best practice to me.
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