Alright, I think I've got a strategy here. Since the current data is not representative of the real-world situation, the best option is to replace it with actual data. That should help the model make more accurate predictions and address the sponsors' concerns.
I think I've got this one figured out. A call queue will handle the greeting and hold music, and an auto attendant will allow us to bypass the menu options when the call is established to the helpdesk. Yep, those are the two resources I'm going with.
Okay, I think I've got it. The key is to identify the factor that actually reduces effort, not the ones that could increase it or have no effect. I'll go with the answer that seems to best fit that criteria.
Casie
4 months agoShenika
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5 months ago