Hmm, this is a tricky one. I'm not totally sure about the details of how contact tracing is regulated in the US. I'll have to think through the options carefully and see if I can eliminate any of the choices.
Okay, I've got it! The key is that IM allows for instant, real-time communication, which can be more effective than the back-and-forth of email. I'm confident C is the right answer.
Hmm, I'm a bit unsure about this one. I know incident management is about handling issues, but I'm not sure if that's the primary purpose. I'll have to think this through carefully.
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