BICSI RCDDv14.1 Exam - Topic 1 Question 14 Discussion

Actual exam question for BICSI's RCDDv14.1 exam

Question #: 14
Topic #: 1

A program manager joins a learn to fix a troubled enterprise-wide customer relationship management (CHM) system Analysis indicates that duplicate customer information data is resulting in redundant client information. The program manager accesses the knowledge repository tor similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity

What should the program manager do with the knowledge gained from this activity?

AInclude the lessons learned in the weekly program report

BUpdate the communications management plan

CUpdate the lessons learned database

DCommunicate the corrective action to the program sponsor

Show Suggested Answer

Suggested Answer: A

by Justine at Jul 09, 2023, 09:18 AM

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Raymon

3 months ago

Agree, lessons learned should be documented for future reference.

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Jacquelyne

3 months ago

Updating the communications plan seems unnecessary here.

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Shaniqua

4 months ago

Surprised they didn't mention communicating with the sponsor first!

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Annabelle

4 months ago

I think including it in the weekly report is more effective.

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Arlette

4 months ago

Definitely should update the lessons learned database!

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Bronwyn

4 months ago

Communicating the corrective action to the program sponsor seems important, but I wonder if that’s the main focus of what the program manager should do with the knowledge gained.

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Lashawnda

4 months ago

I think we practiced a similar question where updating the communications management plan was mentioned. But I’m not convinced that’s the best option here.

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Jonelle

5 months ago

I'm not entirely sure, but I feel like including lessons learned in the weekly report could be useful too. It keeps everyone informed, right?

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Marge

5 months ago

I remember we discussed the importance of documenting lessons learned, so I think updating the lessons learned database might be the right choice.

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Sol

5 months ago

This is a tricky question, as we need to consider the effects of different anti-thyroid medications on the developing fetus. I'll need to carefully review the risks and benefits of each option.

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Vinnie

5 months ago

Hmm, I'm a bit unsure about this one. I know vSphere has a lot of different features, but I'm not totally clear on which ones specifically address business availability. I'll need to think this through carefully.

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Shenika

5 months ago

I'm pretty confident that the answer is B. COTS stands for Commercial Off-The-Shelf, and PBC is usually applied to custom-developed products, not COTS.

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Eva

5 months ago

I think working below standard could definitely lead to lower utilization, but I'm not completely sure. It seems like that's a tricky one.

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Robt

9 months ago

I'd suggest an option E: Throw a celebratory dance party to commemorate the data integrity victory. Because who doesn't love a good CRM-themed shimmy?

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Vivienne

8 months ago

D) Communicate the corrective action to the program sponsor

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Pete

8 months ago

C) Update the lessons learned database

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Patria

8 months ago

B) Update the communications management plan

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Tammara

8 months ago

A) Include the lessons learned in the weekly program report

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Nadine

9 months ago

B? Update the communications plan? Nah, that's like trying to teach a fish how to climb a tree. The focus should be on sharing the knowledge, not just managing the communication.

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Pa

8 months ago

A: That makes sense, sharing the knowledge with the program sponsor is important for future projects.

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Solange

8 months ago

B: D) Communicate the corrective action to the program sponsor

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Lavelle

8 months ago

A: C) Update the lessons learned database

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Raelene

10 months ago

A? Really? Including it in a weekly report? That's like burying the treasure in your backyard and hoping someone stumbles upon it.

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Sherita

9 months ago

D) Communicate the corrective action to the program sponsor

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Lorrine

9 months ago

C) Update the lessons learned database

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Ozell

9 months ago

B) Update the communications management plan

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Glendora

10 months ago

D seems like the obvious choice. Communicating the corrective action to the program sponsor is essential to keep them informed and get their buy-in for the changes.

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Whitney

9 months ago

A) Include the lessons learned in the weekly program report

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Rima

10 months ago

D) Communicate the corrective action to the program sponsor

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Desire

10 months ago

C) Update the lessons learned database

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Elouise

10 months ago

I'd go with C. Updating the lessons learned database is crucial to ensure the team and organization can refer back to this experience and apply those insights to future projects.

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