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BICSI RCDDv14.1 Exam - Topic 1 Question 14 Discussion

A program manager joins a learn to fix a troubled enterprise-wide customer relationship management (CHM) system Analysis indicates that duplicate customer information data is resulting in redundant client information. The program manager accesses the knowledge repository tor similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrityWhat should the program manager do with the knowledge gained from this activity?
A) Include the lessons learned in the weekly program report
B) Update the communications management plan
C) Update the lessons learned database
D) Communicate the corrective action to the program sponsor

BICSI RCDDv14.1 Exam - Topic 1 Question 14 Discussion

Actual exam question for BICSI's RCDDv14.1 exam
Question #: 14
Topic #: 1
[All RCDDv14.1 Questions]

A program manager joins a learn to fix a troubled enterprise-wide customer relationship management (CHM) system Analysis indicates that duplicate customer information data is resulting in redundant client information. The program manager accesses the knowledge repository tor similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity

What should the program manager do with the knowledge gained from this activity?

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Suggested Answer: A

by Justine at Jul 09, 2023, 09:18 AM

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Raymon
10 months ago
Agree, lessons learned should be documented for future reference.
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Jacquelyne
11 months ago
Updating the communications plan seems unnecessary here.
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Shaniqua
11 months ago
Surprised they didn't mention communicating with the sponsor first!
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Annabelle
11 months ago
I think including it in the weekly report is more effective.
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Arlette
11 months ago
Definitely should update the lessons learned database!
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Bronwyn
12 months ago
Communicating the corrective action to the program sponsor seems important, but I wonder if that’s the main focus of what the program manager should do with the knowledge gained.
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Lashawnda
12 months ago
I think we practiced a similar question where updating the communications management plan was mentioned. But I’m not convinced that’s the best option here.
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Jonelle
12 months ago
I'm not entirely sure, but I feel like including lessons learned in the weekly report could be useful too. It keeps everyone informed, right?
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Marge
1 year ago
I remember we discussed the importance of documenting lessons learned, so I think updating the lessons learned database might be the right choice.
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Sol
1 year ago
This is a tricky question, as we need to consider the effects of different anti-thyroid medications on the developing fetus. I'll need to carefully review the risks and benefits of each option.
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Vinnie
1 year ago
Hmm, I'm a bit unsure about this one. I know vSphere has a lot of different features, but I'm not totally clear on which ones specifically address business availability. I'll need to think this through carefully.
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Shenika
1 year ago
I'm pretty confident that the answer is B. COTS stands for Commercial Off-The-Shelf, and PBC is usually applied to custom-developed products, not COTS.
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Eva
1 year ago
I think working below standard could definitely lead to lower utilization, but I'm not completely sure. It seems like that's a tricky one.
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Robt
1 year ago
I'd suggest an option E: Throw a celebratory dance party to commemorate the data integrity victory. Because who doesn't love a good CRM-themed shimmy?
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Vivienne
1 year ago
D) Communicate the corrective action to the program sponsor
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Pete
1 year ago
C) Update the lessons learned database
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Patria
1 year ago
B) Update the communications management plan
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Tammara
1 year ago
A) Include the lessons learned in the weekly program report
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Nadine
1 year ago
B? Update the communications plan? Nah, that's like trying to teach a fish how to climb a tree. The focus should be on sharing the knowledge, not just managing the communication.
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Pa
1 year ago
A: That makes sense, sharing the knowledge with the program sponsor is important for future projects.
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Solange
1 year ago
B: D) Communicate the corrective action to the program sponsor
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Lavelle
1 year ago
A: C) Update the lessons learned database
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Raelene
1 year ago
A? Really? Including it in a weekly report? That's like burying the treasure in your backyard and hoping someone stumbles upon it.
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Sherita
1 year ago
D) Communicate the corrective action to the program sponsor
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Lorrine
1 year ago
C) Update the lessons learned database
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Ozell
1 year ago
B) Update the communications management plan
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Glendora
1 year ago
D seems like the obvious choice. Communicating the corrective action to the program sponsor is essential to keep them informed and get their buy-in for the changes.
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Whitney
1 year ago
A) Include the lessons learned in the weekly program report
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Rima
1 year ago
D) Communicate the corrective action to the program sponsor
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Desire
1 year ago
C) Update the lessons learned database
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Elouise
1 year ago
I'd go with C. Updating the lessons learned database is crucial to ensure the team and organization can refer back to this experience and apply those insights to future projects.
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Cherry
1 year ago
D) Communicate the corrective action to the program sponsor
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Nell
1 year ago
C) Update the lessons learned database
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Antonio
1 year ago
B) Update the communications management plan
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Tien
1 year ago
A) Include the lessons learned in the weekly program report
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Amos
1 year ago
D) Communicate the corrective action to the program sponsor
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Linette
1 year ago
C) Update the lessons learned database
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Basilia
1 year ago
B) Update the communications management plan
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Malcolm
1 year ago
A) Include the lessons learned in the weekly program report
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Rueben
1 year ago
I believe communicating the corrective action to the program sponsor is also crucial for transparency and accountability.
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Yoko
1 year ago
I agree with Felicitas. Keeping track of lessons learned is important for future projects.
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Felicitas
1 year ago
I think the program manager should update the lessons learned database.
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Jani
1 year ago
I believe the program manager should also communicate the corrective action to the program sponsor for visibility and accountability.
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Dorethea
1 year ago
I agree with Marti. It's important to document the corrective action taken for future reference.
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Marti
1 year ago
I think the program manager should update the lessons learned database.
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