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BICSI Exam RCDDv14.1 Topic 1 Question 14 Discussion

Actual exam question for BICSI's RCDDv14.1 exam
Question #: 14
Topic #: 1
[All RCDDv14.1 Questions]

A program manager joins a learn to fix a troubled enterprise-wide customer relationship management (CHM) system Analysis indicates that duplicate customer information data is resulting in redundant client information. The program manager accesses the knowledge repository tor similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity

What should the program manager do with the knowledge gained from this activity?

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Suggested Answer: A

Contribute your Thoughts:

Felicitas
11 hours ago
I think the program manager should update the lessons learned database.
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Jani
2 days ago
I believe the program manager should also communicate the corrective action to the program sponsor for visibility and accountability.
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Dorethea
6 days ago
I agree with Marti. It's important to document the corrective action taken for future reference.
upvoted 0 times
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Marti
9 days ago
I think the program manager should update the lessons learned database.
upvoted 0 times
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