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BICSI Exam RCDDv14 Topic 8 Question 10 Discussion

Actual exam question for BICSI's RCDDv14 exam
Question #: 10
Topic #: 8
[All RCDDv14 Questions]

The chief executive officer reminds a program manager that a program must deliver a 30% reduction in customer complaints by the end of the year. Where is this expectation documented1?

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Suggested Answer: C, C

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