Authentic BCS MBP18 Exam Dumps

Question No: 1

MultipleChoice

The owner of a shop is taking a telephone order from a customer for a new vacuum cleaner. He needs to take and confirm customer details in this ordering process. As part of this, he enters the customer details onto a system.

What does the entry of the customer's name, address and contact number represent?

Options

AEvent

BProcess

CStep in a task

DTask in process

Question No: 2

MultipleChoice

The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers.

The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support.

Which of the following includes an internal and external performance measure?

Options

AActual number of calls answered per hour and the number of calls escalated

BTime taken to answer the phone and the average duration of a call

CTime taken to answer the phone and the maximum number of calls per hour for the company

DAverage duration of a call and the actual number of calls answered per hour

Question No: 3

MultipleChoice

What is NOT clear from the following fragment of a business process model?

Options

AThe payment is required before the coffee is made.

BThe initiating business event is Order Coffee.

CThe cashier instructs the barista.

DThe barista gives the coffee to the customer

Question No: 4

MultipleChoice

The Rich Farms Shop has had an issue with its products. All regulatory requirements are met: however. Its ageing equipment is not providing the quality presentation that it advertises. A business analyst has been tasked with assembling a team to identify and recommend options to deal with this scenario.

Who will be regarded as a supplier in this scenario?

Options

AOrganisations that the analyst will approach lo research and give feedback on new equipment technology.

BThe shareholders of Rich Farms Shop, who will have an input into any investment decision.

CThe finance department that will manage the funds and budget for any investment project.

DThe marketing department, who will ensure that the product and its marketing materials are aligned.

Question No: 5

MultipleChoice

Below is a business process model for a goods ordering process:

What error has been made in this diagram?

Options

AThe arrowed flow mine from Fulfil order should go to the end node ( the bull eye) not to the task received:

BThe arrowed flow line from Complete order should go to check stock availability not to the decision diamond.

CThe task'Complete order's should be In only one swimlane, as tasks straddling two swim lanes are not permitted.

DThe task' Cancel order' should be rename Order cancelled as by this point in the process the order has been cancelled.

Question No: 6

MultipleChoice

Analysis has revealed that what the business wants in the future is radically different from how it currently operates

How SHOULD the business analyst proceed from this point?

Options

ADevelop an 'as is' model and define its problems before considering the 'to be' model

BIdentify potential improvements that can be made to the 'as is' model, to accommodate the 'to be' model

CDo not develop a detailed 'as is' model, focus on developing a 'to be' model

DIdentify tasks within the 'as is' process that are working effectively and consider them for inclusion in the 'to be' model

Question No: 7

MultipleChoice

This is a three-task extract from a model of a 'Fulfil Order' process:

The steps in the Assemble Order' task are listed below, in the wrong order:

a) Get correct quality of item(S)

b) Select suitable packing materials

c) For each item on pick list

d) Take items to packing table

e) Go to bin location

f) Print picklist

What is the CORRECT order of steps in the Assemble order' task'?

Options

Af, c, e, a, d, b

Bc, a, f, e, b, d

Cb, f, e, a, d, c

Df, e, a, c, b, d

Free BCS MBP18 Exam Dumps July 2026