Free Preparation Discussions
MENU
BCS BAPv5 Exam - Topic 6 Question 42 Discussion
Topic #: 6
A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following
The time to deliver orders for products Consumer satisfaction with products Wastage in product production The qualifications of production employees
Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?
Kaplan and Norton's balanced business scorecard is a strategic management tool that helps organisations to measure their performance across four perspectives: financial, customer, internal business process and learning and growth. The financial perspective focuses on how the organisation creates value for its shareholders and stakeholders. It includes measures such as revenue, profit, return on investment and cash flow. The customer perspective focuses on how the organisation meets the needs and expectations of its customers. It includes measures such as customer satisfaction, loyalty, retention and market share. The internal business process perspective focuses on how the organisation delivers its products and services to its customers. It includes measures such as quality, efficiency, productivity and innovation. The learning and growth perspective focuses on how the organisation develops its capabilities and competencies to achieve its goals. It includes measures such as employee skills, knowledge, motivation and empowerment. Therefore, option D is the correct answer, as financial measures have not been considered in the given list of key performance indicators. Option A is not correct, as learning and growth measures have been considered in the qualifications of production employees. Option B is not correct, as internal business process measures have been considered in the time to deliver orders for products and wastage in product production. Option C is not correct, as customer measures have been considered in consumer satisfaction with products.
Elina
5 months agoTheola
5 months agoGabriele
6 months agoDewitt
6 months agoVernell
6 months agoBen
6 months agoHassie
7 months agoRonnie
7 months agoTelma
7 months agoMarleen
7 months agoKenneth
7 months agoLizette
8 months agoTamar
8 months agoGregoria
11 months agoChristiane
10 months agoJimmie
10 months agoEzekiel
10 months agoMarshall
10 months agoKasandra
11 months agoSharee
10 months agoAlline
10 months agoQuentin
10 months agoArminda
11 months agoRosita
11 months agoAntonio
12 months agoGaynell
12 months agoMariann
11 months agoJohanna
11 months agoGracie
11 months agoAlisha
11 months agoJessenia
11 months agoJestine
12 months agoMalcom
1 year agoWilford
11 months agoPauline
11 months agoKris
11 months agoBuck
1 year agoJunita
1 year ago