BCS Exam BAPv5 Topic 2 Question 33 Discussion

The elements of the POPIT model that need further investigation are people and process. This is because the staff members have raised concerns about the compatibility of the new automated system with the current process of handling parcels without barcodes or with obscured barcodes, as well as the impact of the system on their job security. These concerns relate to the people element, which covers the roles, skills, attitudes, and behaviors of the staff, and the process element, which covers the activities, tasks, and procedures involved in delivering a service or product. Option C is the correct answer.

POPIT Model -- Four View Model | Taking A Holistic Perspective | BusinessAnalystMentor.com

The POPIT Model | A Practical Guide To Delivering Results