BCS Exam BAPv5 Topic 2 Question 33 Discussion

Actual exam question for BCS's BAPv5 exam

Question #: 33
Topic #: 2

The customer journey map below was created for Eyes 4'U. a chain of high street opticians This shows the journey of a person who is 67 years old and retired with a limited pension and active social life

What are the MOST LIKELY statements to be in Box F and Box 6?

AF concern at cost 6 provide clearer information on options and pricing

BF: worry about choosing the wrong frame 6: introduce virtual frame selection technology

CF provide clearer information on options and pricing 6 concern at cost

DF pleased appointment ending 6 provide clearer information on options and pricing

Show Suggested Answer

Suggested Answer: C

The elements of the POPIT model that need further investigation are people and process. This is because the staff members have raised concerns about the compatibility of the new automated system with the current process of handling parcels without barcodes or with obscured barcodes, as well as the impact of the system on their job security. These concerns relate to the people element, which covers the roles, skills, attitudes, and behaviors of the staff, and the process element, which covers the activities, tasks, and procedures involved in delivering a service or product. Option C is the correct answer.

POPIT Model -- Four View Model | Taking A Holistic Perspective | BusinessAnalystMentor.com

The POPIT Model | A Practical Guide To Delivering Results

by Ines at Oct 24, 2024, 09:26 PM

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Deeann

1 months ago

Virtual frame selection? Sounds like the optician is trying to give their customers 20/20 vision and a 20/20 sense of fashion. But for our 67-year-old retiree, I'd go with Option A - keep it simple, keep it affordable.

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Beula

8 days ago

I agree, our retiree would probably appreciate clear information on pricing.

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Corrina

21 days ago

Option A sounds like the best choice for our retiree. Keeping it simple and affordable is key.

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Tegan

2 months ago

Choosing the wrong frame? That's like picking the wrong glasses for a cyclops - there's only one option! But in all honesty, Option A seems like the best fit for our retired customer. Gotta keep those costs in check, am I right?

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Tina

14 days ago

User 2: Definitely, cost is a big concern for retirees. Clear information on pricing is key.

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Shoshana

29 days ago

User 1: Option A seems like the best fit for our retired customer. Gotta keep those costs in check, am I right?

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Christiane

2 months ago

I'm not sure, I think the answer might be A. The person might be more concerned about the cost.

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Wai

2 months ago

Pleased with the appointment ending? I mean, who doesn't love a good optician visit? But in all seriousness, I think Option A is the way to go. Gotta address those cost concerns first before getting fancy with the tech.

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Lucille

2 months ago

Virtual frame selection tech, huh? Sounds like something straight out of the future. But for our 67-year-old retiree, maybe keeping it simple with clearer pricing info is the way to go. Option C looks like the winner to me.

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Gearldine

2 months ago

Ah, a customer journey map for Eyes 4'U. This seems like a classic case of cost concerns versus feature desires. I'd go with A - 'concern at cost' and 'provide clearer information on options and pricing'. Keep it simple, folks!

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