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BCI CBCI Exam - Topic 4 Question 18 Discussion

If a Business Continuity (BC) culture gap analysis shows that the gap between the existing culture and the desired BC culture is large, which of the following approaches would be the best one for the BC professional to take?
C) Start with the basics, ensuring that employees' needs and perspectives are recognised, and then progress to more advanced topics.
A) Adopt a BC culture development approach that was successfully used by another organization.
B) Introduce an aggressive training programme for all employees that focuses on details of the BCMS.
D) Expand and enhance BCMS information on the organization's intranet and introduce a requirement that all employees review the information at least once a year.

BCI CBCI Exam - Topic 4 Question 18 Discussion

Actual exam question for BCI's CBCI exam
Question #: 18
Topic #: 4
[All CBCI Questions]

If a Business Continuity (BC) culture gap analysis shows that the gap between the existing culture and the desired BC culture is large, which of the following approaches would be the best one for the BC professional to take?

Show Suggested Answer Hide Answer
Suggested Answer: C

GPG 7.0 describes Embracing Business Continuity (PP2) as a paradigm shift away from ''mandating and enforcing compliance'' toward embedding BC into the organization, building belief, understanding, and sustained commitment. When a culture gap is large, the best approach is progressive and people-centred: establish foundational understanding first, recognise workforce perspectives, and build credibility through practical relevance---then mature toward deeper competencies. This directly matches option C and aligns with PP2's intent to persuade and engage the workforce so BC stays ''up-to-date and operational,'' producing fit-for-purpose capability over time.

Option A is risky because culture is context-specific; copying another organization's approach may ignore your own values, incentives, and constraints. Option B (aggressive training focused on BCMS detail) often creates ''tick-box'' compliance rather than ownership---exactly what PP2 warns against. Option D (intranet content + annual review requirement) is passive and typically insufficient to close a large culture gap because it does not build real engagement, skills practice, or behavioural change.


Contribute your Thoughts:

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Luisa
3 days ago
Option A could work too, but every culture is different.
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Mozell
8 days ago
I agree, understanding needs is crucial.
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Van
14 days ago
I think option C is the best. Start with basics first.
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Lacresha
19 days ago
Not sure if adopting someone else's approach will work for us.
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Wava
24 days ago
Wait, are we really expecting everyone to review that info yearly?
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Providencia
29 days ago
D is a bit too passive, we need more engagement!
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Carri
1 month ago
A training program sounds good, but it might overwhelm people.
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Leeann
1 month ago
I think starting with the basics is key. C makes the most sense.
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Agustin
1 month ago
Expanding the intranet sounds good, but I’m not convinced that just reviewing information once a year, like in option D, would really change the culture.
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Norah
2 months ago
I practiced a question similar to this, and I feel like aggressive training could overwhelm employees, so option B might not be the best choice.
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Roslyn
2 months ago
I think option C makes sense because starting with basics could help everyone feel included, but I wonder if it might take too long to get to advanced topics.
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Laurel
2 months ago
I remember discussing how adopting a BC culture from another organization might not fit our unique context, so I'm not sure about option A.
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