Avixa CTS Exam - Topic 1 Question 21 Discussion

Actual exam question for Avixa's CTS exam

Question #: 21
Topic #: 1

[All CTS Questions]

In the scope of work (SOW), an interface is described as being installed in the lectern. While the work is underway onsite, the client asks for the interface to be moved to a table next to the lectern. What is the proper response from the technician?

AAdvise the project manager of the request.

BFollow the direction of the client, making a note in the job diary.

CFollow the direction of the client and advise the project manager of the change.

DAdvise the client that moving the interface is out of the scope and install the interface in the lectern.

Show Suggested Answer

Suggested Answer: A

If a client requests a change to the scope of work, such as relocating equipment, the technician should advise the project manager. This ensures that the request is documented and assessed for impact on the project scope, budget, and timeline, maintaining proper project management protocols.

CTS Technology Specialist Reference According to CTS standards, scope changes should be communicated to project management to ensure appropriate adjustments and approvals are made.

by Jutta at Mar 24, 2025, 04:18 PM

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Antonio

3 months ago

B could work too, but I’d still inform the PM.

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Tresa

3 months ago

Wait, can they just change the SOW like that? Seems odd.

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Elza

3 months ago

D seems too rigid. The client’s request should be considered.

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Raymon

3 months ago

Definitely agree with C. Communication is key!

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Louvenia

3 months ago

I vaguely recall a case study where we had to balance client requests with project scope. I think advising the project manager is crucial, so maybe A or C?

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Alton

4 months ago

I'm a bit confused about whether we should prioritize the client's wishes or stick strictly to the SOW. I feel like option D might be too rigid.

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Svetlana

4 months ago

I think C is the best choice. Keep everyone in the loop!

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Zona

4 months ago

I think option C makes the most sense because it covers both the client's request and keeps the project manager in the loop. I feel like we practiced something like this in class.

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Naomi

4 months ago

I remember we discussed the importance of communication with the project manager in similar scenarios, but I'm not sure if I should just follow the client's request without notifying anyone.

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Raina

4 months ago

This is a tricky one. On the one hand, the client is asking for a change, but on the other hand, the technician needs to follow the SOW. I'm not sure if it's appropriate to just go along with the client's request or if the technician should push back. I'll need to carefully weigh the options and consider the potential consequences.

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Micah

5 months ago

Okay, I think I've got this. The client is requesting a change to the original SOW, so the technician should advise the project manager of the request. That way, the change can be properly documented and approved before proceeding. Option C seems like the best choice here.

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Danica

5 months ago

Hmm, I'm a bit unsure about this one. The question is asking about the "proper response" from the technician, but it's not clear to me what the right answer is. I'll need to think through the different options and consider the potential implications of each one.

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Michael

5 months ago

This seems like a pretty straightforward question. The key is to determine whether the client's request is within the scope of work or not. I'd carefully review the SOW to see if it specifically mentions the interface location, and then decide on the appropriate response.

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Renay

5 months ago

I'm a bit confused on this one. The scope of work specifies the interface in the lectern, but the client is asking to move it. I'll need to review the details carefully before deciding how to respond.

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Angelica

5 months ago

Easy peasy! The client is asking for a change, so I'd just go ahead and do it, then let the project manager know. No need to overthink this one.

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Valda

6 months ago

Okay, I think I've got this. The key is to follow the client's direction, but also make sure to advise the project manager of the change. That's the best way to handle this.

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