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Avaya 33820X Exam Questions

Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam
Exam Code: 33820X
Related Certification(s): Avaya Aura Call Center Elite and Elite Multichannel Solution Design Certification
Certification Provider: Avaya
Number of 33820X practice questions in our database: 64 (updated: Jul. 07, 2024)
Expected 33820X Exam Topics, as suggested by Avaya :
  • Topic 1: Describe Failover and Redundancy/ Describe the virtualization architecture
  • Topic 2: Use TTrace with Avaya Aura? Call Center Elite Multichannel
  • Topic 3: Describe the installation process and prerequisites for Avaya Aura? Call Center Elite Multichannel
  • Topic 4: Backup and restore the Call Center Elite Multichannel databases
  • Topic 5: Configure the SQL Server for reporting contact details in Avaya Aura? Call Center Elite Multichannel
  • Topic 6: Troubleshoot the Avaya Aura? Call Center Elite Multichannel software
  • Topic 7: Describe problem solving and troubleshooting methodologies
Disscuss Avaya 33820X Topics, Questions or Ask Anything Related

Celestina

14 days ago
Just passed the Avaya Aura Call Center Elite exam! Watch out for questions on skills-based routing configurations. Know how to design call flows and assign skills to agents. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Thaddeus

17 days ago
I recently passed the Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam with the help of Pass4Success practice questions. The exam covered topics like failover and redundancy, as well as virtualization architecture. One question that stood out to me was related to using TTrace with Avaya Aura Call Center Elite Multichannel. Despite being unsure of the answer, I was able to pass the exam.
upvoted 0 times
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Free Avaya 33820X Exam Actual Questions

Note: Premium Questions for 33820X were last updated On Jul. 07, 2024 (see below)

Question #1

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.

What Is the default VPC hardware and software configuration?

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Correct Answer: C

Question #2

A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.

Which Avaya Aura Call Center Elite feature would you recommend to this customer?

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Correct Answer: C

Question #3

Which key Avaya Aura Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

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Question #4

Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.

Which two IX Contact Center bundles offer this feature? (Choose two.)

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Correct Answer: B, D

Question #5

Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.

Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

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Correct Answer: A, D


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