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Avaya Aura Contact Center Administration Exam

Certification Provider: Avaya
Exam Name: Avaya Aura Contact Center Administration
Duration: 105 Minutes
Number of questions in our database: 66
Exam Version: Feb. 18, 2024
Exam Official Topics:
  • Topic 1: Explain the functions within the Avaya Agent Desktop and Agent Browser/ Demonstrate knowledge of how to configure a Contact Router
  • Topic 2: Demonstrate how to identifying blocks in Service Creation Environment for a flow application/ Explain the purpose of thresholds within displays and reports
  • Topic 3: Explain the different functions of the Contact Center Management (CCM) component/ Describe the difference between Call Presentation Class options
  • Topic 4: Demonstrate how to create a script that anticipates unforeseen events and unscheduled closures/ Describe and implement the components of Access and Partition Management
  • Topic 5: Demonstrate a knowledge Service Creation Environment intrinsics and expression/ Interpret graphical or tabular displays
  • Topic 6: Demonstrate the ability to create and interpret Service Creation Environment scripts/ Explain the functions of a skillset and how and where they are used
  • Topic 7: Explain the difference between the Service Creation Environment local view and Contact Center View/ Describe the function of the Avaya Aura? Media Server
  • Topic 8: Describe the function of the Avaya Aura? Media Server/ Demonstrate knowledge of the steps involved in creation a Contact Center Management Agent
  • Topic 9: Demonstrate knowledge of the Configuration tool for bulk loading Contact Center Data/ Explain the functions within the Configuration Component
  • Topic 10: Describe the difference between the Webadmin login privileges and those of an admin user created by an administrator/ Describe the function of variables within the Service Creation Environment

Free Avaya Avaya Aura Contact Center Administration Exam Actual Questions

The questions for Avaya Aura Contact Center Administration were last updated On Feb. 18, 2024

Question #1

A customer with an Avaya Aura Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.

Which block will be required?

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Correct Answer: D

Question #2

A customer with Avaya Aura Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to hear the music on hold treatments specific to the application in which they have been answered.

Which section of script would accomplish this?

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Correct Answer: C

Question #3

Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected.

Which three variables types support this class type? (Choose three.)

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Correct Answer: A, D, E

Question #4

A customer with Avaya Aura Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.

Which statement regarding the Event Handler is true?

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Correct Answer: C

Question #5

The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA).

What is used to configure this service?

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Correct Answer: A


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