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Atlassian Exam ACP-100 Topic 4 Question 99 Discussion

Actual exam question for Atlassian's ACP-100 exam
Question #: 99
Topic #: 4
[All ACP-100 Questions]

Jon is a new Jira user. He reports that adding comments to Jira isn't working as expected. When he attempts

to @mention a user, no list of available users is provided. Because he does not know everyone's username,

he is unable to target comments to specific users.

What is the cause of this problem?

Show Suggested Answer Hide Answer
Suggested Answer: D

https://community.atlassian.com/t5/Jira-QUESTION NO:s/Can-t-Mention-other-users/qaq-p/5238

by Truman at Sep 16, 2024, 02:14 AM

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Yolande
9 months ago
Haha, Jon must be new to Jira if he's struggling with this. I bet the answer is B - he needs the View Users project permission to see that user list.
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Carole
8 months ago
User1: Yeah, that's probably it. You should check your permissions.
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Claudio
8 months ago
User2: I think you might need the View Users project permission for that.
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Effie
9 months ago
Jon: Yeah, I can't see the list of available users when I try to @mention someone.
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William
9 months ago
User1: Hey Jon, having trouble with @mentioning users in Jira?
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Shonda
9 months ago
This is a classic Jira configuration problem. My money's on C - the field security permissions need to be set up properly for the Comment field.
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Tracey
9 months ago
D sounds like the culprit to me. The autocomplete renderer is probably what's causing the problem with the user list not showing up.
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Penney
9 months ago
C) Jon does not have the correct field security permission for the Comment field.
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Salome
9 months ago
D) The field configuration for the Comment field is not set to Autocomplete Renderer.
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Marla
9 months ago
A) Jon does not have the Browse Users global permission.
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Roselle
10 months ago
Hmm, this seems to be a permission issue. I'd guess it's either A or B, since he can't see the list of users to mention.
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Clemencia
9 months ago
He should check with the Jira admin to make sure he has the necessary permissions.
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Richelle
9 months ago
Yeah, that makes sense. Without that permission, he won't see the list of available users to mention.
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Gennie
10 months ago
It's probably A, he might not have the Browse Users global permission.
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Audria
10 months ago
I believe option D could also be a possibility, if the Comment field is not set to Autocomplete Renderer, Jon may not see the list of available users.
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Crissy
10 months ago
I agree with Fatima, without the Browse Users global permission, Jon won't be able to @mention users.
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Fatima
10 months ago
I think the cause of the problem is option A, Jon does not have the Browse Users global permission.
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