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Voice of the Customer is a Lean Six Sigma technique to determine __________________ attributes of a product or service.
Suggested Answer: C
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37 comments · newest first
CE
Celeste
10 months ago
Yeah, C makes the most sense in Lean Six Sigma.
DO
Domingo
11 months ago
Really? I’m surprised it’s not just about profitability.
AR
Aretha
11 months ago
I thought it was about the majority of attributes?
NO
Novella
11 months ago
Totally agree, C is definitely the right choice.
VA
Vallie
11 months ago
It's all about Critical-to-Quality attributes!
BR
Brittani
12 months ago
I definitely studied that Voice of the Customer focuses on what matters most to customers, which I believe aligns with Critical-to-Quality.
LA
Latia
12 months ago
I feel like "the profitable" attributes might be a trick answer, but I can't recall if that's really part of the Voice of the Customer concept.
LU
Luis
12 months ago
I remember practicing a question similar to this, and I think it was about determining customer needs, which sounds like it relates to option C.
ED
Edmond
1 year ago
I think Voice of the Customer is about identifying the Critical-to-Quality attributes, but I'm not completely sure.
DE
Delfina
1 year ago
I'm a little confused by this question. Is it asking about the number of attributes, the profitability, or the critical-to-quality aspects? I'll have to review my notes on Voice of the Customer to make sure I'm answering this correctly.
TY
Tyisha
1 year ago
Ah, this is a classic Lean Six Sigma question. The Voice of the Customer technique is all about identifying the critical-to-quality characteristics that customers care about most. Option C is the way to go here.
BU
Bulah
1 year ago
Hmm, I'm a bit unsure about this one. I know Voice of the Customer is important, but I can't quite remember what specific attributes it's used to determine. I'll have to think this through carefully.
DE
Derick
1 year ago
I'm pretty sure this is asking about the "Voice of the Customer" technique in Lean Six Sigma, which is used to identify the critical-to-quality attributes of a product or service. I'll go with option C.
YU
Yuki
1 year ago
Okay, I know the NPI is a relatively new system, so it's probably replacing an older provider ID. Let me see if I can eliminate the options that don't make sense.
MI
Milly
1 year ago
I'm leaning towards option C. I seem to remember that if you don't specify a module, YaST will automatically switch to the ncurses-based interface and launch the Module Selector. But I'm not 100% sure, so I'll have to double-check my notes.
ST
Stephaine
1 year ago
Alright, I think I've got it now. If the hashed word matches the target, then we've cracked the password. Gotta remember that last step.
LA
Lashon
1 year ago
I bet the exam writer was having a bit of fun with these answer choices. 'The profitable'? Really? That's about as far from Voice of the Customer as you can get!
HO
Holley
1 year ago
A) At least 6
DE
Delisa
1 year ago
I agree, 'The profitable' doesn't make sense in this context.
DE
Devora
1 year ago
C) Critical-to-Quality
DI
Dino
1 year ago
Yep, C) Critical-to-Quality is the way to go. It's all about understanding the most important attributes from the customer's point of view.
FL
Florencia
1 year ago
Customer feedback is key to identifying those critical-to-quality features.
TH
Thomasena
1 year ago
By understanding the critical-to-quality aspects, we can make targeted improvements.
ZO
Zona
1 year ago
It's essential to prioritize those critical attributes to improve customer satisfaction.
MA
Margery
1 year ago
I agree, C) Critical-to-Quality helps us focus on what really matters to the customer.
KI
Kirk
1 year ago
Ha! 'The majority of the' - what does that even mean? Sounds like a cop-out answer to me.
SH
Shawnna
1 year ago
Yeah, it's about identifying what really matters to them.
WI
Winfred
1 year ago
It means focusing on the most important aspects for the customer.
PE
Peggie
1 year ago
I'm not sure about the 'at least 6' option. That sounds a bit arbitrary. The 'profitable' one is just weird - I don't think that's what Voice of the Customer is about.
AL
Alpha
2 years ago
I'm not sure, but C) Critical-to-Quality seems like the most logical choice for determining important attributes.
LY
Lynda
2 years ago
C) Critical-to-Quality seems like the obvious choice here. Voice of the Customer is all about identifying the key requirements from the customer's perspective.
RO
Rolland
1 year ago
Critical-to-Quality helps us prioritize what matters most to the customer.
GL
Glenna
1 year ago
Without understanding what is critical to quality, we can't meet customer expectations.
AS
Ashton
1 year ago
It's definitely the most important aspect to focus on.
KR
Kristofer
1 year ago
I agree, Critical-to-Quality is essential for Voice of the Customer.
VI
Vi
2 years ago
I agree with Lenita, C) Critical-to-Quality makes sense for Voice of the Customer.
LE
Lenita
2 years ago
I think the answer is C) Critical-to-Quality.