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ASQ Exam CSSGB Topic 6 Question 43 Discussion

Actual exam question for ASQ's CSSGB exam
Question #: 43
Topic #: 6
[All CSSGB Questions]

Voice of the Customer is a Lean Six Sigma technique to determine __________________ attributes of a product or service.

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Suggested Answer: C

by Tarra at Apr 20, 2024, 01:26 PM

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Lashon
3 months ago
I bet the exam writer was having a bit of fun with these answer choices. 'The profitable'? Really? That's about as far from Voice of the Customer as you can get!
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Holley
2 months ago
A) At least 6
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Delisa
2 months ago
I agree, 'The profitable' doesn't make sense in this context.
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Devora
2 months ago
C) Critical-to-Quality
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Dino
3 months ago
Yep, C) Critical-to-Quality is the way to go. It's all about understanding the most important attributes from the customer's point of view.
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Florencia
29 days ago
Customer feedback is key to identifying those critical-to-quality features.
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Thomasena
30 days ago
By understanding the critical-to-quality aspects, we can make targeted improvements.
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Zona
1 months ago
It's essential to prioritize those critical attributes to improve customer satisfaction.
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Margery
2 months ago
I agree, C) Critical-to-Quality helps us focus on what really matters to the customer.
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Kirk
3 months ago
Ha! 'The majority of the' - what does that even mean? Sounds like a cop-out answer to me.
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Shawnna
2 months ago
Yeah, it's about identifying what really matters to them.
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Winfred
3 months ago
It means focusing on the most important aspects for the customer.
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Peggie
3 months ago
I'm not sure about the 'at least 6' option. That sounds a bit arbitrary. The 'profitable' one is just weird - I don't think that's what Voice of the Customer is about.
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Alpha
3 months ago
I'm not sure, but C) Critical-to-Quality seems like the most logical choice for determining important attributes.
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Lynda
3 months ago
C) Critical-to-Quality seems like the obvious choice here. Voice of the Customer is all about identifying the key requirements from the customer's perspective.
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Rolland
1 months ago
Critical-to-Quality helps us prioritize what matters most to the customer.
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Glenna
2 months ago
Without understanding what is critical to quality, we can't meet customer expectations.
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Ashton
2 months ago
It's definitely the most important aspect to focus on.
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Kristofer
3 months ago
I agree, Critical-to-Quality is essential for Voice of the Customer.
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Vi
3 months ago
I agree with Lenita, C) Critical-to-Quality makes sense for Voice of the Customer.
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Lenita
4 months ago
I think the answer is C) Critical-to-Quality.
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