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Customers make a purchase decision based on a number of factors. In Lean Six Sigma we refer to these decision points as CTQ's or as ____________________.
Suggested Answer: A
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25 comments · newest first
ST
Staci
3 months ago
I feel like "Critical to Quality" is more accurate. Customers want the best!
CA
Caren
3 months ago
What about "Key Performance Indicators"? That could fit too.
CH
Chantay
4 months ago
Yeah, I agree! Quality is key for customers.
LA
Lamar
5 months ago
I think the answer is "Critical to Quality." It makes sense.
BU
Bulah
5 months ago
I thought they were just called customer requirements?
PE
Percy
5 months ago
Yup, CTQs help define what customers really want.
FR
Freida
6 months ago
Wait, are they really called that? Sounds a bit off.
CA
Cathrine
6 months ago
Totally agree, CTQs are super important!
JO
Joseph
6 months ago
They're also called Critical to Quality attributes.
EL
Elvera
6 months ago
Haha, Crucial Tipping Quandaries, really? That's a new one!
IN
Ines
6 months ago
Hmm, I thought it was Crucial Tipping Quandaries.
TY
Tyisha
6 months ago
Crucial Transactional Qualities.
ST
Stevie
7 months ago
Critical to Quantity factors.
YO
Yolande
7 months ago
Critical to Quality characteristics.
CL
Clement
7 months ago
I vaguely recall that CTQs are linked to the voice of the customer, but I can't remember the specific term we need here.
JE
Jennie
8 months ago
Wasn't there something about how CTQs can impact customer satisfaction? I feel like I read that somewhere.
JO
Joanna
8 months ago
I remember practicing a question about CTQs, and I think they also relate to customer requirements or expectations.
JA
Janessa
8 months ago
I think the term we're looking for is "Critical to Quality," but I'm not entirely sure if that's the exact phrasing.
CL
Clement
8 months ago
Wait, what's the term they want us to fill in the blank with? I'm drawing a total blank on the Lean Six Sigma terminology for the factors that influence customer choices. Time to start brainstorming some possibilities.
AR
Armando
8 months ago
Okay, I've got this. In Lean Six Sigma, the key factors that drive customer purchasing decisions are referred to as "critical to customer" or CTC. I'm pretty confident that's the right answer they're looking for.
JA
Janine
9 months ago
Ugh, I'm drawing a blank on the specific term they want here. I know it has to do with the important factors that customers consider, but I can't recall the exact Lean Six Sigma lingo. Guess I'll have to make an educated guess on this one.
FL
Floyd
9 months ago
Hmm, I think this is asking about the key factors that influence customer purchasing decisions. If I remember correctly, in Lean Six Sigma we call these "critical to quality" or CTQ factors. I'll need to double-check my notes to be sure of the exact term they're looking for.
CH
Chau
3 months ago
Critical to quality is key in Lean Six Sigma. Good catch!
PA
Pauline
3 months ago
Exactly! Those factors really shape customer choices.
RO
Rosenda
3 months ago
I think you're right about CTQ. It's all about quality.