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ASQ CSSGB Exam - Topic 5 Question 79 Discussion

Actual exam question for ASQ's CSSGB exam
Question #: 79
Topic #: 5
[All CSSGB Questions]

Customers make a purchase decision based on a number of factors. In Lean Six Sigma we refer to these decision points as CTQ's or as ____________________.

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by Caprice at Jan 23, 2026, 11:15 PM

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Jennie
5 days ago
Wasn't there something about how CTQs can impact customer satisfaction? I feel like I read that somewhere.
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Joanna
10 days ago
I remember practicing a question about CTQs, and I think they also relate to customer requirements or expectations.
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Janessa
15 days ago
I think the term we're looking for is "Critical to Quality," but I'm not entirely sure if that's the exact phrasing.
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Clement
20 days ago
Wait, what's the term they want us to fill in the blank with? I'm drawing a total blank on the Lean Six Sigma terminology for the factors that influence customer choices. Time to start brainstorming some possibilities.
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Armando
26 days ago
Okay, I've got this. In Lean Six Sigma, the key factors that drive customer purchasing decisions are referred to as "critical to customer" or CTC. I'm pretty confident that's the right answer they're looking for.
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Janine
1 month ago
Ugh, I'm drawing a blank on the specific term they want here. I know it has to do with the important factors that customers consider, but I can't recall the exact Lean Six Sigma lingo. Guess I'll have to make an educated guess on this one.
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Floyd
1 month ago
Hmm, I think this is asking about the key factors that influence customer purchasing decisions. If I remember correctly, in Lean Six Sigma we call these "critical to quality" or CTQ factors. I'll need to double-check my notes to be sure of the exact term they're looking for.
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