ASQ CSSGB Exam - Topic 5 Question 79 Discussion

Actual exam question for ASQ's CSSGB exam

Question #: 79
Topic #: 5

Customers make a purchase decision based on a number of factors. In Lean Six Sigma we refer to these decision points as CTQ's or as ____________________.

BConscious thought qualities

DCost of the quantity

ACritical-to-quality

CConspicuous time quandaries

Show Suggested Answer

Suggested Answer: A

by Caprice at Jan 23, 2026, 11:15 PM

Limited Time Offer

25%

Off

Get Premium CSSGB Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Staci

6 days ago

I feel like "Critical to Quality" is more accurate. Customers want the best!

upvoted 0 times

...

Caren

11 days ago

What about "Key Performance Indicators"? That could fit too.

upvoted 0 times

...

Chantay

16 days ago

Yeah, I agree! Quality is key for customers.

upvoted 0 times

...

Lamar

2 months ago

I think the answer is "Critical to Quality." It makes sense.

upvoted 0 times

...

Bulah

2 months ago

I thought they were just called customer requirements?

upvoted 0 times

...

Percy

2 months ago

Yup, CTQs help define what customers really want.

upvoted 0 times

...

Freida

3 months ago

Wait, are they really called that? Sounds a bit off.

upvoted 0 times

...

Cathrine

3 months ago

Totally agree, CTQs are super important!

upvoted 0 times

...

Joseph

3 months ago

They're also called Critical to Quality attributes.

upvoted 0 times

...

Elvera

3 months ago

Haha, Crucial Tipping Quandaries, really? That's a new one!

upvoted 0 times

...

Ines

3 months ago

Hmm, I thought it was Crucial Tipping Quandaries.

upvoted 0 times

...

Tyisha

3 months ago

Crucial Transactional Qualities.

upvoted 0 times

...

Stevie

4 months ago

Critical to Quantity factors.

upvoted 0 times

...

Yolande

4 months ago

Critical to Quality characteristics.

upvoted 0 times

...

Clement

4 months ago

I vaguely recall that CTQs are linked to the voice of the customer, but I can't remember the specific term we need here.

upvoted 0 times

...

Jennie

5 months ago

Wasn't there something about how CTQs can impact customer satisfaction? I feel like I read that somewhere.

upvoted 0 times

...

Joanna

5 months ago

I remember practicing a question about CTQs, and I think they also relate to customer requirements or expectations.

upvoted 0 times

...

Janessa

5 months ago

I think the term we're looking for is "Critical to Quality," but I'm not entirely sure if that's the exact phrasing.

upvoted 0 times

...

Wait, what's the term they want us to fill in the blank with? I'm drawing a total blank on the Lean Six Sigma terminology for the factors that influence customer choices. Time to start brainstorming some possibilities.

upvoted 0 times

...

Armando

5 months ago

Okay, I've got this. In Lean Six Sigma, the key factors that drive customer purchasing decisions are referred to as "critical to customer" or CTC. I'm pretty confident that's the right answer they're looking for.

upvoted 0 times

...

Janine

6 months ago

Ugh, I'm drawing a blank on the specific term they want here. I know it has to do with the important factors that customers consider, but I can't recall the exact Lean Six Sigma lingo. Guess I'll have to make an educated guess on this one.

upvoted 0 times

...

Floyd

6 months ago

Hmm, I think this is asking about the key factors that influence customer purchasing decisions. If I remember correctly, in Lean Six Sigma we call these "critical to quality" or CTQ factors. I'll need to double-check my notes to be sure of the exact term they're looking for.

upvoted 0 times

Rosenda

13 hours ago

I think you're right about CTQ. It's all about quality.

upvoted 0 times

...