Hmm, I'm not totally sure about this one. The question mentions upgrading "all guests", so I'm wondering if that means we can do more than one at a time. I'll have to review the explanation closely.
Okay, I remember learning about these techniques in class. Decomposition is used to break down the work into manageable tasks, and rolling wave planning helps you plan in more detail as you get closer to execution. So A seems like the right answer.
B. Sort seems like the easiest one for management to influence. They can provide the guidelines and systems to help employees sort through the clutter.
Jonelle
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