ASQ Exam CSSBB Topic 8 Question 84 Discussion

Actual exam question for ASQ's Six Sigma Black Belt exam

Question #: 84
Topic #: 8

A quality engineer employed by a hospital is asked to improve the process of medication storage in locked cabinets near patient doors. One defect that occurs rarely is that the medication caddy is left out when the cabinet is relocked. The engineer installs a gravity activated arm that will not permit the door to close when the caddy isn't inside. This improvement is best described by which approach to problem solving?

A5S

BPoka yoke

CKaizen

DPDCA

ERe-engineering

Show Suggested Answer

Suggested Answer: B

by Jerry at Apr 14, 2024, 04:39 PM

Limited Time Offer

25%

Off

Get Premium CSSBB Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Layla

1 days ago

I don't know, the 5S approach could work here too. Standardizing the medication storage process and making it visual with that gravity arm seems like it could fit. But I guess Poka Yoke is the more direct solution. As long as it doesn't trigger every time someone forgets to bring their lunch caddy into the break room, am I right?

upvoted 0 times

...

Tammy

3 days ago

You guys are overthinking this. It's clearly not Re-engineering or PDCA. This is a simple, targeted improvement to the process. I vote Poka Yoke all the way. Although, I did hear a rumor they're re-engineering the entire hospital layout. Apparently, they're installing a lazy river for patient transport. Efficiency!

upvoted 0 times

...

Cathern

4 days ago

Nah, Kaizen is too broad. This is a very specific solution to a specific problem. I think it has to be Poka Yoke. Hey, did you hear about the Poka Yoke they installed in the hospital cafeteria? Now you have to scan your badge before you can take a jello cup. Gotta keep those nurses from swiping the good stuff!

upvoted 0 times

...

Giuseppe

5 days ago

Hmm, I'm not so sure. Couldn't this also be considered a Kaizen approach? The engineer is making a small, incremental improvement to the process to reduce defects. That seems like the kind of continuous improvement that Kaizen is all about.

upvoted 0 times

...

Leanna

7 days ago

Ooh, a quality engineer question! This is right up my alley. I think the answer is clearly Poka Yoke. The engineer installed a device that physically prevents the cabinet from being closed if the medication caddy is not in place. That's the definition of a Poka Yoke, a mistake-proofing mechanism.

upvoted 0 times

...