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ASQ CSQE Exam - Topic 5 Question 43 Discussion

Actual exam question for ASQ's CSQE exam

Question #: 43
Topic #: 5

[All CSQE Questions]

An effective listener is defined as someone who

Aforms a reply while the speaker is talking

Bis attuned to nonverbal cues

Casserts opinions without fear

Ddraws parallels to other situations or times

Show Suggested Answer

Suggested Answer: B

An effective listener is defined as someone who is attuned to nonverbal cues. Effective listening involves not only hearing the words but also understanding the speaker's body language, tone, and other nonverbal signals, which can provide significant context and understanding beyond the spoken words.

Adler, R. B., Rosenfeld, L. B., & Proctor, R. F. (2018). Interplay: The Process of Interpersonal Communication (14th Edition).

Brownell, J. (2012). Listening: Attitudes, Principles, and Skills (5th Edition).

by Fernanda at Jun 16, 2026, 02:47 AM

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Viva

I’m torn between B and D, but I feel like being attuned to nonverbal cues is crucial for effective listening.

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Flo

5 days ago

I practiced a question similar to this, and I think drawing parallels is more about understanding than listening, so I might rule out D.

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Marcelle

10 days ago

I'm not entirely sure, but I feel like forming a reply while the speaker is talking could actually hinder effective listening, so A seems wrong.

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Hubert

15 days ago

I think I remember that effective listening involves being aware of nonverbal cues, so I might lean towards option B.

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