ASQ CMQ-OE Exam - Topic 8 Question 98 Discussion

Actual exam question for ASQ's CMQ-OE exam

Question #: 98
Topic #: 8

[All CMQ-OE Questions]

According to Crosby. quality is defined as

Aconformance to requirements

Bconformance to industry standards

Ccustomer satisfaction

Dfitness for use

Show Suggested Answer

Suggested Answer: A

by Leonida at Mar 03, 2026, 05:15 AM

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Aracelis

15 days ago

Really? I thought it was all about B) industry standards.

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Carrol

20 days ago

I disagree, I think C) customer satisfaction is more important.

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Gracia

25 days ago

A) conformance to requirements is spot on!

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Annice

1 month ago

D) fitness for use makes more sense in real-world applications.

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Marsha

1 month ago

Totally agree with A, it's all about meeting those specs!

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Jess

1 month ago

Wait, is it really just about requirements? Seems too simple.

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Karl

2 months ago

I disagree, I think C) customer satisfaction is key.

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Thomasena

2 months ago

A) conformance to requirements is spot on!

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Christoper

2 months ago

I feel like I’ve seen "fitness for use" in other contexts, but I don’t recall if it was specifically Crosby’s definition.

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Aretha

2 months ago

I’m pretty certain that Crosby emphasized "conformance to requirements," but I could be mixing it up with another quality theorist.

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Nana

2 months ago

I remember practicing a question like this, and I think the answer was related to customer satisfaction, but it might have been something else.

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Lashanda

2 months ago

I think Crosby defined quality as "conformance to requirements," but I'm not entirely sure if that's the exact wording.

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