ASQ CMQ-OE Exam - Topic 8 Question 98 Discussion

Actual exam question for ASQ's CMQ-OE exam

Question #: 98
Topic #: 8

[All CMQ-OE Questions]

According to Crosby. quality is defined as

Aconformance to requirements

Bconformance to industry standards

Ccustomer satisfaction

Dfitness for use

Show Suggested Answer

Suggested Answer: A

by Leonida at Mar 03, 2026, 05:15 AM

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24 hours ago

I disagree, I think C) customer satisfaction is key.

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6 days ago

A) conformance to requirements is spot on!

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11 days ago

I feel like I’ve seen "fitness for use" in other contexts, but I don’t recall if it was specifically Crosby’s definition.

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16 days ago

I’m pretty certain that Crosby emphasized "conformance to requirements," but I could be mixing it up with another quality theorist.

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22 days ago

I remember practicing a question like this, and I think the answer was related to customer satisfaction, but it might have been something else.

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27 days ago

I think Crosby defined quality as "conformance to requirements," but I'm not entirely sure if that's the exact wording.

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