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ASQ CMQ-OE Exam - Topic 8 Question 98 Discussion

According to Crosby. quality is defined as
A) conformance to requirements
B) conformance to industry standards
C) customer satisfaction
D) fitness for use

ASQ CMQ-OE Exam - Topic 8 Question 98 Discussion

Actual exam question for ASQ's CMQ-OE exam
Question #: 98
Topic #: 8
[All CMQ-OE Questions]

According to Crosby. quality is defined as

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Suggested Answer: A

by Leonida at Mar 03, 2026, 05:15 AM

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Lai
11 hours ago
I prefer C. Customer satisfaction is key in quality.
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Domingo
6 days ago
I think A is the best choice. It’s clear and straightforward.
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Karol
11 days ago
Wait, is this really how Crosby defines quality? Sounds too simple!
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Arlean
16 days ago
D) fitness for use makes a lot of sense too!
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Aracelis
2 months ago
Really? I thought it was all about B) industry standards.
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Carrol
2 months ago
I disagree, I think C) customer satisfaction is more important.
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Gracia
2 months ago
A) conformance to requirements is spot on!
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Annice
3 months ago
D) fitness for use makes more sense in real-world applications.
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Marsha
3 months ago
Totally agree with A, it's all about meeting those specs!
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Jess
3 months ago
Wait, is it really just about requirements? Seems too simple.
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Karl
3 months ago
I disagree, I think C) customer satisfaction is key.
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Thomasena
3 months ago
A) conformance to requirements is spot on!
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Christoper
3 months ago
I feel like I’ve seen "fitness for use" in other contexts, but I don’t recall if it was specifically Crosby’s definition.
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Aretha
4 months ago
I’m pretty certain that Crosby emphasized "conformance to requirements," but I could be mixing it up with another quality theorist.
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Nana
4 months ago
I remember practicing a question like this, and I think the answer was related to customer satisfaction, but it might have been something else.
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Lashanda
4 months ago
I think Crosby defined quality as "conformance to requirements," but I'm not entirely sure if that's the exact wording.
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