MENU
According to Crosby. quality is defined as
Suggested Answer: A
Get Premium CMQ-OE Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
26 comments · newest first
MO
Mozelle
1 month ago
D) fitness for use is important too. It’s about how well it works for the user.
KE
Kerry
1 month ago
B) conformance to industry standards seems right. Consistency is key.
BI
Billye
2 months ago
I lean towards C) customer satisfaction. That's what matters most.
AF
Afton
2 months ago
I think it's A) conformance to requirements. Makes sense!
DO
Dona
2 months ago
D) fitness for use is important too. It’s about usability!
SI
Silvana
2 months ago
B) conformance to industry standards is key for consistency.
HE
Hershel
2 months ago
I prefer C) customer satisfaction. That's what matters most!
WI
Willard
2 months ago
I think it's A) conformance to requirements. Makes sense.
JU
Julene
3 months ago
B is important, but I lean towards A. Requirements matter most.
DO
Dorthy
3 months ago
D makes sense too. It’s about how well it works for the user.
LA
Lai
3 months ago
I prefer C. Customer satisfaction is key in quality.
DO
Domingo
3 months ago
I think A is the best choice. It’s clear and straightforward.
KA
Karol
3 months ago
Wait, is this really how Crosby defines quality? Sounds too simple!
AR
Arlean
4 months ago
D) fitness for use makes a lot of sense too!
AR
Aracelis
5 months ago
Really? I thought it was all about B) industry standards.
CA
Carrol
5 months ago
I disagree, I think C) customer satisfaction is more important.
GR
Gracia
5 months ago
A) conformance to requirements is spot on!
AN
Annice
6 months ago
D) fitness for use makes more sense in real-world applications.
MA
Marsha
6 months ago
Totally agree with A, it's all about meeting those specs!
JE
Jess
6 months ago
Wait, is it really just about requirements? Seems too simple.
KA
Karl
6 months ago
I disagree, I think C) customer satisfaction is key.
TH
Thomasena
6 months ago
A) conformance to requirements is spot on!
CH
Christoper
6 months ago
I feel like I’ve seen "fitness for use" in other contexts, but I don’t recall if it was specifically Crosby’s definition.
AR
Aretha
7 months ago
I’m pretty certain that Crosby emphasized "conformance to requirements," but I could be mixing it up with another quality theorist.
NA
Nana
7 months ago
I remember practicing a question like this, and I think the answer was related to customer satisfaction, but it might have been something else.
LA
Lashanda
7 months ago
I think Crosby defined quality as "conformance to requirements," but I'm not entirely sure if that's the exact wording.