ASQ Exam CMQ-OE Topic 4 Question 46 Discussion

Actual exam question for ASQ's CMQ-OE exam

Question #: 46
Topic #: 4

[All CMQ-OE Questions]

The first step to delivering outstanding service is the development of a service

Aquality guarantee

Bstrategy

Corganizational structure

Dprocedure manual

Show Suggested Answer

Suggested Answer: D

by Donette at May 30, 2023, 05:07 PM

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Pura

2 months ago

Procedure manual? Is that like a step-by-step guide on how to smile and nod at customers? I'll pass on that one.

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Jose

2 months ago

C) organizational structure? Well, that's definitely important, but it's not the first step. We need to have a service strategy in place before we can build the right structure.

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Mammie

1 months ago

D) procedure manual

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Luisa

1 months ago

C) organizational structure

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Antonio

1 months ago

B) strategy

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Jaleesa

2 months ago

A) quality guarantee

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Sage

3 months ago

A) quality guarantee? That's like putting a band-aid on a broken leg. We need to start with a solid service strategy first.

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Aleshia

2 months ago

C) Organizational structure is important too, but strategy should come first.

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Kanisha

2 months ago

B) I agree, a quality guarantee won't fix the root of the problem.

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Cassie

2 months ago

A) Let's focus on developing a strong service strategy before anything else.

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Andra

3 months ago

D) procedure manual? Come on, that's not going to help us deliver outstanding service. We need a clear strategy, not just a dusty manual.

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Rasheeda

27 days ago

B) strategy

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Isadora

28 days ago

C) organizational structure

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Bette

29 days ago

B) strategy

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Jesus

1 months ago

A) quality guarantee

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Rebecka

1 months ago

D) We can use the procedure manual as a reference, but a solid strategy is what will truly help us excel.

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Rutha

1 months ago

C) Organizational structure plays a crucial role in ensuring top-notch service.

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Laurene

2 months ago

B) Developing a strong strategy is key to delivering exceptional service.

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German

2 months ago

A) quality guarantee is essential for providing outstanding service.

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Judy

3 months ago

I think the answer is B) strategy. Developing a service strategy is crucial for delivering outstanding service.

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Wilbert

3 months ago

I believe it's important to have a quality guarantee in place as well to ensure consistency.

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Florinda

3 months ago

I agree with you, Jeannine. A strategy sets the direction for delivering outstanding service.

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Jeannine

3 months ago

I think the first step is developing a service strategy.

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Tegan

3 months ago

I believe it could also be D) procedure manual, as having clear procedures in place can ensure consistency in service delivery.

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Bulah

3 months ago

I agree with Elvera, having a clear strategy is crucial for delivering outstanding service.

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Elvera

4 months ago

I think the answer is B) strategy.

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