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ASQ CMQ-OE Exam - Topic 3 Question 96 Discussion

Actual exam question for ASQ's CMQ-OE exam

Question #: 96
Topic #: 3

[All CMQ-OE Questions]

When promoting quality improvement plans, the quality manager should take which of the following actions first?

AObtain information about competitor processes

BPerform a benchmarking study

CPerform a benchmarking study

DPerform a market growth analysis

Show Suggested Answer

Suggested Answer: B

by Tonette at Jan 05, 2026, 05:16 AM

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Joanne

11 hours ago

I agree, B is more focused on our processes.

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Jamey

6 days ago

Still, B gives direct insights for improvement.

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Carin

11 days ago

True, but knowing competitors helps.

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Joanne

16 days ago

But A is more about competitors, not us.

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Jamey

2 months ago

A could be useful too.

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Truman

2 months ago

Benchmarking shows where we stand.

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Carin

2 months ago

Why B?

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Truman

3 months ago

I think B is the best choice.

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Janessa

3 months ago

I thought C was a typo, but it’s listed twice? What’s up with that?

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Larue

3 months ago

Totally agree with B! It sets the right foundation.

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Dorothy

3 months ago

Wait, why are we doing a market growth analysis first? Seems off.

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Lai

3 months ago

B is definitely the way to go. Benchmarking is key!

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Phyliss

3 months ago

I think A is a good start! Knowing competitors helps.

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Alberto

4 months ago

I'd say option C) is the way to go. Benchmarking is the foundation for any quality improvement plan.

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Sonia

4 months ago

Benchmarking? More like "bench-napping" if you ask me. Gotta steal those secrets!

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Katy

4 months ago

B) Perform a benchmarking study is the correct answer. You need to know your baseline before you can improve.

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Rolf

5 months ago

D) Perform a market growth analysis is the key. Understand the industry trends and opportunities before making any changes.

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Shaniqua

5 months ago

A) Obtain information about competitor processes is the way to go. Gotta know what the other guys are doing before you can beat them.

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Harley

5 months ago

C) Perform a benchmarking study seems like the obvious choice here. Can't improve without knowing where you stand compared to the competition.

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Emmanuel

5 months ago

I’m leaning towards performing a benchmarking study since it seems to provide a solid foundation for quality improvement, but I’m not 100% confident.

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Gary

5 months ago

I feel like obtaining information about competitor processes might be a good first action, but I could be mixing it up with another question we practiced.

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Valentin

6 months ago

I remember discussing competitor processes in class, but I’m torn between that and benchmarking. Both seem important.

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Ludivina

6 months ago

I think the first step should be to perform a benchmarking study, but I’m not entirely sure if that’s the best starting point.

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Nickolas

6 months ago

This seems straightforward. Benchmarking is definitely the first step in promoting quality improvement. I'll make sure to explain that clearly in my answer.

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Andree

6 months ago

I'm a little unsure about the difference between options B and C. Aren't they the same thing? I'll need to double-check my notes on benchmarking to make sure I understand it properly.

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Gearldine

6 months ago

Benchmarking, got it. I think that involves comparing our processes to industry leaders, right? That could give us a good baseline to work from in improving our own quality.

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Geoffrey

6 months ago

Okay, let's see. Performing a benchmarking study is listed twice, so that's probably the key step. I'll focus on understanding what that entails.

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Lavelle

7 months ago

Hmm, this seems like a tricky one. I'd probably start by looking at the options and trying to eliminate any that seem clearly wrong.

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