ASQ CMQ-OE Exam - Topic 3 Question 96 Discussion

Actual exam question for ASQ's CMQ-OE exam

Question #: 96
Topic #: 3

[All CMQ-OE Questions]

When promoting quality improvement plans, the quality manager should take which of the following actions first?

AObtain information about competitor processes

BPerform a benchmarking study

CPerform a benchmarking study

DPerform a market growth analysis

Show Suggested Answer

Suggested Answer: B

by Tonette at Jan 05, 2026, 05:16 AM

Limited Time Offer

25%

Off

Get Premium CMQ-OE Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Jamey

15 days ago

A could be useful too.

upvoted 0 times

...

Truman

20 days ago

Benchmarking shows where we stand.

upvoted 0 times

...

Carin

25 days ago

Why B?

upvoted 0 times

...

Truman

1 month ago

I think B is the best choice.

upvoted 0 times

...

Janessa

1 month ago

I thought C was a typo, but it’s listed twice? What’s up with that?

upvoted 0 times

...

Larue

1 month ago

Totally agree with B! It sets the right foundation.

upvoted 0 times

...

Dorothy

2 months ago

Wait, why are we doing a market growth analysis first? Seems off.

upvoted 0 times

...

Lai

2 months ago

B is definitely the way to go. Benchmarking is key!

upvoted 0 times

...

Phyliss

2 months ago

I think A is a good start! Knowing competitors helps.

upvoted 0 times

...

Alberto

2 months ago

I'd say option C) is the way to go. Benchmarking is the foundation for any quality improvement plan.

upvoted 0 times

...

Sonia

2 months ago

Benchmarking? More like "bench-napping" if you ask me. Gotta steal those secrets!

upvoted 0 times

...

Katy

2 months ago

B) Perform a benchmarking study is the correct answer. You need to know your baseline before you can improve.

upvoted 0 times

...

Rolf

3 months ago

D) Perform a market growth analysis is the key. Understand the industry trends and opportunities before making any changes.

upvoted 0 times

...

Shaniqua

3 months ago

A) Obtain information about competitor processes is the way to go. Gotta know what the other guys are doing before you can beat them.

upvoted 0 times

...

Harley

3 months ago

C) Perform a benchmarking study seems like the obvious choice here. Can't improve without knowing where you stand compared to the competition.

upvoted 0 times

...

Emmanuel

4 months ago

I’m leaning towards performing a benchmarking study since it seems to provide a solid foundation for quality improvement, but I’m not 100% confident.

upvoted 0 times

...

Gary

4 months ago

I feel like obtaining information about competitor processes might be a good first action, but I could be mixing it up with another question we practiced.

upvoted 0 times

...

Valentin

4 months ago

I remember discussing competitor processes in class, but I’m torn between that and benchmarking. Both seem important.

upvoted 0 times

...

Ludivina

4 months ago

I think the first step should be to perform a benchmarking study, but I’m not entirely sure if that’s the best starting point.

upvoted 0 times

...

Nickolas

4 months ago

This seems straightforward. Benchmarking is definitely the first step in promoting quality improvement. I'll make sure to explain that clearly in my answer.

upvoted 0 times

...

Andree

4 months ago

I'm a little unsure about the difference between options B and C. Aren't they the same thing? I'll need to double-check my notes on benchmarking to make sure I understand it properly.

upvoted 0 times

...

Gearldine

5 months ago

Benchmarking, got it. I think that involves comparing our processes to industry leaders, right? That could give us a good baseline to work from in improving our own quality.

upvoted 0 times

...

Geoffrey

5 months ago

Okay, let's see. Performing a benchmarking study is listed twice, so that's probably the key step. I'll focus on understanding what that entails.

upvoted 0 times

...

Lavelle

5 months ago

Hmm, this seems like a tricky one. I'd probably start by looking at the options and trying to eliminate any that seem clearly wrong.

upvoted 0 times

...