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ASQ CMQ-OE Exam - Topic 3 Question 95 Discussion

Actual exam question for ASQ's CMQ-OE exam
Question #: 95
Topic #: 3
[All CMQ-OE Questions]

If a company finds that employee satisfaction is positively correlated with external customer satisfaction, it would be appropriate for management to link customer satisfaction measurement with

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Suggested Answer: D

by Izetta at Nov 21, 2025, 01:13 PM

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Edna
9 hours ago
A is a bad idea, individual rewards can create competition.
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Jeannine
6 days ago
Wait, are we sure about that correlation? Seems sketchy.
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Carin
11 days ago
Option D is a bit too soft. You need that hard data from the customer satisfaction metrics to drive real change.
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Walton
16 days ago
Haha, imagine if they linked it to individual rewards. Employees would be fighting over who gets to talk to the happy customers!
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Audra
21 days ago
Definitely C. Improving internal processes is the key to boosting both employee and customer satisfaction.
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Milly
26 days ago
I agree, C is the correct answer. Tying it to financial rewards could backfire and lead to gaming the system.
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Gianna
1 month ago
Option C is the way to go. Linking customer satisfaction to an internal continuous improvement system makes the most sense.
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Stephane
1 month ago
I recall that group-based rewards can enhance teamwork, but I wonder if that directly impacts customer satisfaction as much as employee satisfaction programs would.
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Matthew
1 month ago
I'm a bit confused about whether financial rewards or internal systems would be more effective. I feel like both could work in different scenarios.
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Ronald
2 months ago
I think we practiced a similar question where linking customer satisfaction to employee programs was emphasized. Maybe D is the right choice?
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Nilsa
2 months ago
This feels like it's testing our understanding of how employee engagement and customer experience are linked. I'm pretty confident C is the right answer, since that internal system would be the best way to capitalize on that connection.
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Izetta
2 months ago
I think the key here is recognizing the positive correlation between employee and customer satisfaction. That suggests we should be looking at ways to reinforce and improve that relationship, so I'd go with C or D.
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Thersa
2 months ago
I'm a bit confused on this one. Are we supposed to focus on the financial rewards aspect or the connection between the two types of satisfaction? I'm not sure which direction to go with this.
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Mitzie
2 months ago
I remember discussing how linking rewards to employee satisfaction could motivate staff, but I'm not sure if individual or group rewards are better.
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Clare
3 months ago
I think B could work too, teamwork boosts morale.
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Leslee
3 months ago
Definitely D, employee satisfaction programs make sense!
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Carry
3 months ago
Okay, let's see. If employee satisfaction is linked to customer satisfaction, then it makes sense to tie that to some kind of internal improvement system. I'm leaning towards C.
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Johana
3 months ago
Hmm, this seems like a tricky one. I'd want to think through the potential connections between employee and customer satisfaction before deciding.
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Arthur
2 months ago
I think linking it to employee satisfaction programs makes sense.
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