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ASQ CMQ-OE Exam - Topic 3 Question 103 Discussion

In a customer-driven company, one of the key roles of the sales function should be to
C) support long-term customer retention efforts
A) develop design ideas for new products
B) help resolve customer complaints
D) introduce new customers to executive management

ASQ CMQ-OE Exam - Topic 3 Question 103 Discussion

Actual exam question for ASQ's CMQ-OE exam
Question #: 103
Topic #: 3
[All CMQ-OE Questions]

In a customer-driven company, one of the key roles of the sales function should be to

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Suggested Answer: C

by Aimee at May 28, 2026, 04:38 PM

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Tawna
2 hours ago
Introducing new customers to management sounds important, but I wonder if that's really the main focus of sales. I might go with C as well.
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Shakira
5 days ago
I feel like option A is less likely since design ideas usually come from product teams, not sales. But I could be wrong!
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Lachelle
10 days ago
I'm not entirely sure, but I remember a practice question that emphasized resolving customer complaints as a key sales role, which makes me think option B could be right.
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Casie
16 days ago
I think the sales function is really about building relationships, so I might lean towards option C for long-term retention.
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